Miguel Evangelista

I am a dedicated professional with over 8 years of cross-functional experience in improving business operations and delivering superior customer experiences. Throughout my career, I have developed a deep understanding of both front-end customer needs and the internal processes required to keep an organization running smoothly.

My background spans Omnichannel Customer Support (Email, Chat, and Phone), Operations, Human Resources, and Data Analysis. This allows me to not only assist customers effectively but also identify strategic opportunities to optimize workflows behind the scenes.

I am currently pursuing a Bachelor of Science (B.Sc.) in Computer Science, where I continue to strengthen my skills in software development, problem-solving, and modern technologies.