Miguel Andaya

MIGUEL SEBASTIAN ANDAYA Customer Service With a strong customer service background and a passion for building meaningful client relationships, | have consistently helped customers quickly and effectively, solving problems and tracking their needs in my past roles. My goal is to leave a positive impact by building trust and loyalty. | take complaints seriously, finding root causes and solutions to ensure customers feel valued. | am experienced in processing orders and applications with meticulous attention to detail and enjoy sharing my knowledge to attract new customers and boost sales. Maintaining accurate customer records is second nature to me. WORK EXPERIENCE EDUCATION @ @ Online Freelancer 2015 — Present Bachellor of Arts - English Colegio de Sta. Rita Completed in 2012 Performing various task which inlcudes but not limited to the following functions: CONTACT e Customer Support (Email and Chat) e Remote e e Shipping and Logistics eCommerce (Order fulfillment, Supplier Coordination, |.T. Support Invoicing, Customer Support etc.) :- - @ Kamagong 2, Brgy I. San Carlos City, Neg. Occ. Philippines CONVERGYS - CEBU CITY, PH 2013 — 2015 Key responsibilities: 6127 e Resolve customer account and billing concerns. e e e Address game console hardware issues. Troubleshoot internet connection problems. Diagnose issues based on information provided over the phone. Provide detailed instructions to customers for resolving problems. e @ STREAM GLOBAL SERVICES - CEBU CITY, PH 2012 - 2013 Key responsibilities: e Provide efficient solutions to customer's concerns over the phone. e Updating and maintaining accurate customer records and interaction logs. ¢ Working with other departments to escalate issues and ensure comprehensive customer support. SKILLS e ¢ e ¢ e e CRM Software Conflict Resolution Time Management Resilience Attentiveness Willingness to improve e e ¢ ¢ Observation Adaptability Communication Multi-tasking