Midrah Soomro

With over 13 years of experience in the BPO industry, I have developed a strong foundation in both sales and training & development. My career started in front-line sales, where I quickly learned how to connect with customers and consistently drive revenue growth. As an Account Manager, I led teams with a focus on optimizing performance, building client relationships, and exceeding sales targets. These experiences gave me a deep understanding of the sales process, which later informed my transition into Training & Development.

In my role as a Training & Development Manager, I found a passion for helping individuals and teams improve. I was responsible for creating and implementing training programs that enhanced sales performance, fostered leadership skills, and aligned with the company’s overall objectives. Through careful analysis of performance gaps, I developed tailored training solutions to ensure teams reached their potential.

My certification in Advanced Leadership in Training & Development has further solidified my skills in coaching and leadership. I understand the importance of aligning training with business goals and helping sales teams excel by building relationships and adding value to customers.

Confident and quick to adapt, I thrive in fast-paced environments and enjoy driving strategic initiatives. Fluent in English, I bring a multicultural perspective to my work, which helps me connect with diverse teams and clients. I am passionate about growth, both personal and organizational, and believe that the right training can elevate not only individual performance but also company success.