MICHIKO Y.
DE JESUS
FREELANCER
WORK EXPERIENCE
Technical Representative Tier II
ALL ABOUT ME
Telstra powered by Teletech - From 2017 February to
2019 April
I am an experienced and highly driven
Freelancer seeking a position in the field of
Customer experts, social media
management and marketing
communications.
• Handled Complaints from Australia Ombudsman by the
customer
• Manages and monitors cases that were raised by the
customer for Tier II levels
• Assisted customers through phone and emails
ACCOMPLISHMENTS
Senior Operations Associate
• Most Outstanding Customer
Representative for the month of Feb to April
2018, Telstra powered by Teletech
• Top Sales Agent for the 3rd Quarter of the
year, 2019 Capital One Philippines Support
Services Corp.
Capital One Philippines Support Services Corp. From 2019 August up to 2019 December
CONTACT INFO
Address: 105 Aimee St. Ph. 4 Gatchalian
Subd. Manuyo Dos Las Pinas City
Mobile:-
Email:-Linked-In:
https://www.linkedin.com/in/michiko-deb7a7931a5/
CORE SKILLS
• Proficient with MS Application using Word,
Excel and PowerPoint
• Social media strategy - Social Media
Manager
• Marketing
• Customer Service Software Expert like
Google sheets, Shopify, Ship station, Trello,
Fonality, Slack, Freshdesk, Shopmaster,
Zendesk and etc.
• Good Leadership Skills
• Strong Decision-making skills
• Flexible, Diligent, Responsible, Adaptability
and Tolerant to different situations
• Project management
• Time Management
• Assisted customers with the Credit Card application
• Assisted to check the Eligible applicants for both Credit
Card and Insurances applications.
Freelancer
• Worked as a Team Leader of Customer Service
Representative for Dropshipping and E-commerce Industry
• Worked as a Social Media Manager of Nail Salon in
California
• Handled Business and Financial Report of my clients
• Worked as a Telemarketer, Cold-Caller, ESL, Customer
Service Support, Virtual Assistant, and Collections &
Auditing.
• Handled client's email and schedule through Gmail,
Outlook, and Google Calendar
• Expert with software that can be used for handling
business like Shopify, Ship station, Trello, Freshdesk,
Shopmaster, Zoiper, Fonality, Odoo, Zendesk, CRM, and
Google Workspace
EDUCATION BACKGROUND
Far Eastern University - Manila
Bachelor of Science in Business Administration major
in Financial Management,-
Las Pinas National High School - Gatchalian
Annex
From 2009 to 2013
