Michelle Whalen

MICHELLE WHALEN Grove, OK- –- SKILLS       Office Administration Multitasking and Organization Employee Relations and Supervision Hospitality and Accommodation Task Delegation Energetic and Outgoing       Verbal and Written Communication Supply Ordering Time Management Coaching and Mentorship Team Scheduling Workflow Management WORK HISTORY March 2020 – Present Merchandising Service Manager Lowe’s – Grove, OK  Communicate daily with direct reports, peers, and district/regional management via phone, email, or Microsoft Teams call. o Screen emails for relevance to others, and pass along as needed. o Use communications to facilitate resolutions for project completion.  Coordinate travel and training opportunities with managers in other stores. o Plan and maintain receipt record of travel expenses. o Coordinate meeting time and location with other manager/team, and decide meal/travel arrangements. o File receipts and records of travel expenses in reporting system following travel to facilitate reimbursement.  District note-taker for all in-person meetings and conference calls. o Provide copies of meeting notes to district staff and other department heads as requested.  Maintain 3 calendars – personal, team, electronic (via Microsoft Outlook) – to facilitate easy time management for self and team. o Use Outlook calendar to help schedule meetings – in-person or conference call – between myself and direct reports or other managers, either on-site or in other stores.  Track budget for team supplies expenses. o Order supplies for team and overall store, track to store, and ensure proper distribution. o Monitor status of incoming freight and supplies to ensure optimal team performance.  Responsible for planning safety and award lunches for team. o Coordinate with my team, my manager, and restaurant to make sure we are within budget, that everyone gets what they want, and to ascertain whether pre-planning is needed on the restaurant’s end.  Responsible for maintaining confidentiality of Lowe’s quarterly business and merchandising plans, as well as any personnel information -- such as March 2019 – March 2020 February 2016 – March 2019 April 2013 – April 2015 pay rate and pay increase information of my employees, personal concerns, and medical information -- that is brought to my attention.  Utilize Microsoft Office Suite in conjunction with company software to plan and organize workload and project execution for team of 16 people.  Maintain files and records for training, project execution, and personnel.  Use OneDrive to save important documents for later use and easy sharing.  Perform candidate selection, interview, and run pay rate advisor for open positions to bring in new employees. o Responsible for onboarding and providing work supplies for new associates – name tags, tool belts, pens, tools, work shirts.  Quickly adapt to rapidly changing retail environment to promote sales and good customer shopping experience.  Coach and train employees, and document and track performance. Merchandising Service Associate Lowe’s – Bartlesville, OK  Ensured completion of resets and servicing of product zones to personal and vendor standards.  Verified signage and pricing, and reordered/replaced as needed.  Filled in for supervisor in his absence. Cashier/Customer Service Associate Lowe’s – Bartlesville, OK  Performed a variety of transactions as a cashier, while ensuring customer and technical integrity.  Trained as a competent backup and primary for operations at the Customer Service desk.  Maintained good, working relationships with customer base and fellow associates, regardless of circumstances. Senior Associate Technician Phillips 66 – Bartlesville, OK  Collaborated with fellow technicians on projects and sample collection.  Maintained close, cooperative relationships with peers, customers, and vendors.  Ordered and maintained stock of chemicals and test apparatuses via onsite stockroom or offsite vendor.  Wrote and maintained Standard Operating Procedures.  Operated and performed routine upkeep on analytical instruments and auxiliary test apparatuses for 2 primary labs and was cross-trained as a backup for 3 secondary areas of responsibility.  Independently operated instrumentation and carried out responsibilities with limited supervision.  Performed routine maintenance and repairs in primary areas of responsibility.  Routinely used instrument software in conjunction with Microsoft products to conduct data collection and analysis, according to customer preference. EDUCATION Bachelor of Science: Biochemistry Southern Nazarene University – 2008 - 2012 2