Michelle Whalen

I have two years of experience as a lab technician and seven years in retail and customer service, including three years managing a team of sixteen. Communication was crucial in each role. As a manager, I created and managed daily and weekly task lists for my team. I conducted their annual performance evaluations and set goals. I communicated daily with my district manager, other in-store and remote managers, and relayed project details to regional directors. Additionally, I oversaw the tracking and coordination of incoming freight for projects, updating others on their status and location. If any freight was damaged in transit, I handled the claims process.