Michelle Wakarima Mwangi

I’m a dedicated and resourceful Virtual Assistant and Customer Service Specialist with a passion for delivering outstanding support in fast-paced, remote environments. As a U.S. citizen, I bring strong communication skills, cultural fluency, and a client-first mindset to every interaction.

With a background in business management and hands-on leadership experience, I excel in:

Managing schedules and email communication

Responding to customer inquiries with professionalism and care

Handling administrative tasks with speed and accuracy

Using tools like Google Workspace, Microsoft Office, and CRM platforms

I pride myself on being dependable, proactive, and solution-oriented. Whether it’s supporting a small business owner, managing customer relationships, or ensuring daily operations run smoothly, I always strive to make life easier for those I support.

I’m currently seeking remote opportunities where I can contribute to a dynamic team and grow professionally while adding real value.