Michelle Waitiki

MICHELLE NJERI WAITIKI OBJECTIVE: I’m a resourceful and detail-oriented business professional who enjoys working with people and solving problems. My background in customer engagement, finance, and admin support has taught me how to listen, adapt quickly, and keep things running smoothly. I’m motivated by creating positive experiences, building strong relationships, and finding practical solutions that help both customers and the organization grow. Administrative and Accounts Assistant, Quest Holdings Ltd, March 2024 – July 2025  Managed financial records, invoices, and expense tracking, ensuring accuracy and timely reporting.  Assisted management with day-to-day business operations including scheduling, correspondence, and document preparation.  Coordinated communication between teams and clients, ensuring smooth flow of information and timely responses.  Helped streamline office systems, reducing delays and making internal processes more efficient.  Provided administrative support during projects, making sure deadlines were met and deliverables were completed. Prepared financial summaries and reconciled transactions to support monthly audits and budget planning.  Supported recruitment processes by organizing interviews and maintaining staff documentation.  Maintained a professional and welcoming environment, fostering trust and efficiency within the team. Salesperson, Nairobi Trade Hub; Sep 2023 – Feb 2024  Built strong relationships with clients by understanding their needs and offering tailored solutions, resulting in a consistent increase in repeat business.  Collaborated with team members to brainstorm sales strategies, improving lead conversion and client satisfaction.  Provided honest product guidance and follow-ups, earning positive client feedback and referrals.  Tracked personal and team sales performance to identify areas for improvement and celebrate wins.  Assisted in creating promotional materials and participating in marketing campaigns that boosted visibility.  Handled customer complaints and resolved issues promptly, maintaining a reputation for reliability and empathy.  Managed inventory and ensured proper display and restocking of products to optimize sales flow.  Reported market trends and customer feedback to management, helping shape product strategy and pricing. EDUCATION Bachelor in Commerce. -) Attained a second class (upper Division) KCA University, Kenya Kenya Certificate of Secondary Education. -) Attained 60 points (B stand) St Anne’s Lioki Secondary School OTHER CERTIFICATE TRAININGS Certificate in Front Office and Customer Service Uwezo College (2024) Certificate in Strategic Management and Leadership Kenya Institute of Management (2023) Certificate in Computer Applications KCA University (2023) Computer Packages Course KCA University (2022) SKILLS Strong verbal and written communication skills Strategic planning and execution Conflict resolution and problem solving Microsoft 365 e.g. Ms word, Ms Excel, Ms PowerPoint, Teams, Outlook etc. Scheduling, planning and calendar management Email management Data entry and interpretation Administrative tasks Adaptability, resilience and self-motivation Basic computer skills Reliable work ethics LANGUAGES English- proficient Kiswahili- proficient INTERESTS Travelling Dancing Fitness and well-being Creative projects like crocheting REFEREES Mrs. Evelyne Gathuku Human Resource Manager Quest Holdings Ltd Ms. Linda Wairima Sales Manager National Trade Hub