MICHELLE VENTANILLA
CUSTOMER SERVICE REPRESENTATIVE
PERSONAL
PROFILE
I am confident in my ability to
make anything I put my mind to
success. I work quickly, positively,
and efficiently because I love
what I do. I am extremely
motivated and a great manager
of my time. I learn swiftly and I
have strong analytical skills.
CAREER
OVERVIEW
I had 5 years work of
experience as a Customer
Service Representative and a
background also in Human
Resource for almost 2 years.
CONTACT
161 Quezon St, Poblacion,
Muntinlupa City,
Philippines-
-
/michelleventanilla
EDUCATION
Polytechnic University of the
Philippines. (Main Campus) 2008
KEY
COMPETENCIES
Customer Support
Recruitment Process
Administrative Task
Database Management
WORK
Staff Development
Basic Video Editing
Basic Canva
EXPERIENCE
CAPITAL ONE Philippines Shared Services Company
(COPSSC) - SENIOR CUSTOMER SERVICE REPRESENTATIVE
JUNE 2015 - APRIL 2018
Assisted Capital One customers with their general and
billing inquiries. Main duties include reviewing credit card
transactions, process payments, waiving late fees, editing
account information, and basic troubleshooting of devices,
resetting password, navigating the app and website.
IBEX Global Solutions - CUSTOMER SERVICE
REPRESENTATIVE
SEPTEMBER 2014 - FEBRUARY 2015
Giving excellent customer service to Direct TV Customers
especially in billing inquiries, process payments,
upgrade/degrade account subscriptions, and creating a
ticket for the technical department for on-site visit and
repair.
GENPACT LLC - CUSTOMER SERVICE REPRESENTATIVE
NOVEMBER 2011 - APRIL 2014
Assisting Greendot Customers in activating prepaid
cards, general inquiries, transaction inquiries, offering
upgrades, and loading prepaid cards using money pak.
I became also a Dispute supervisor after 2 years. Main
duties include processing disputes, creating tickets,
calling merchants to verify customers' transactions, and
updating the system for the disputed transactions that
were resolved every day.
PUREGOLD Junior Supermarket - HUMAN RESOURCE
ASSISTANT
SEPTEMBER 2010 - FEBRUARY 2011
Maintained and organized numerous office files,
Main duties are recruiting and hiring employees,
preparing the contract, conduct orientation for new
hires.
Coordinating with the store manager the employees
that have a memo for suspension or dismissal.
Herald Management Resources - HUMAN RESOURCE
ASSISTANT
JULY 2009 - AUGUST 2010
Ensuring that we meet our clients' target number of
employees in all their branches in the Philippines by
posting on job websites, giving flyers in the streets,
and coordinating with the local government about
our clients' job openings.
Maintained and organized numerous office files,
Main duties are recruiting and hiring employees,
preparing the contract, conduct orientation for new
hires.
FLORES LAW OFFICE- LEGAL SECRETARY
JANUARY 2009 - JULY 2009
Maintained and organized office files, Main duties are
Notary Public, creating minor documents like affidavit
of loss, monitoring and reminding my boss for
upcoming hearings and appointment with the clients
INTERESTS
INTERNET
MOVIES
CHILD CARE
MUSIC
PC
SPECS
