Michelle Tingolos

MT MICHELLE TINGOLOS CUSTOMER SERVICE & SALES EXPERT CONTACT --Cebu City, Philippines PROFILE SUMMARY Results-driven Virtual Assistant in Customer Service and Sales with proven expertise in customer relations, problem-solving, and brand integrity. Skilled in handling escalations, making informed decisions, and exceeding performance benchmarks. Committed to delivering top-tier service and driving value. EDUCATION WORK EXPERIENCE - BUKIDNON STATE UNIVERSITY Bachelor of Science in JR Limo Car Service Remote Limo Dispatcher | Receptionist Development Communication SKILLS Customer Support Appointment Setting JUNE 2024 - DEC 2024 Ride Coordination & Scheduling: Managed limo dispatch operations, assigning drivers and optimizing routes for timely pickups and drop-offs. Customer & Driver Communication: Handled bookings, inquiries, and real-time updates via phone, chat, and email. Issue Resolution: Addressed delays, special requests, and lastminute changes to ensure seamless service. Sales & Upselling CRM Management Troubleshooting Multi-Channel Support HIPAA Compliance Multi-Tasking Time Management Critical Thinking TOOLS Trello Asana Hubstaff Talkdesk Helpdesk RingCentral LimoAnywhere AxisCare Doxy.me Elevate Holistics Phone Patient Care Coordinator AUG 2022 - OCT 2023 Customer Support & Scheduling: Assisted patients with inquiries, bookings, and service concerns via phone, chat, and email. Sales & Upselling: Converted inquiries into appointments by addressing objections and guiding customers. HIPAA Compliance & CRM Management: Ensured data confidentiality and accurate records per HIPAA regulations. SEP 2018 - MAR 2019 Teleperformance Customer Service Representative | Ecommerce Customer Support: Respond to inquiries via phone, chat, and email with clear solutions. Order Assistance: Handle order placements, tracking, modifications, returns, and exchanges. Issue Resolution: Provide product info, troubleshoot issues, and update customer records.