Michelle Sonio

MICHELLE DALUMPINES SONIO Upper Bicutan, Taguig City Mobile # - E-mail address:-- Qualification: Able to handle multiple assignments and priorities. • • • Strong organizational skills. Eager to learn and apply new information and skills. Takes pride in completing a job with accuracy, proficiency and effectiveness. • • • • • • Born on the 23rd day of September 1990 in Iloilo City 5’2 in Height weighing: 105.6 lbs. Civil Status: Single Nationality: Filipino Religion: Catholic Gender: Female • -) • -) • -) • -) Personal Info: Educational Attainment: Work Experience: Incident Analyst III Crawford and Company GBSC September 06, 2021 - Present STI College Edsa Pasay BS Information Technology (Graduate) ISAT University formerly Western Visayas College of Science & Technology BS in Secondary Education Major in Mathematics (2nd Year) Undergrad (Dean’s Lister) Passi National High School First Honorable Mention Dorillo St., Passi City, Iloilo Passi I Central School Commonwealth, Passi City, Iloilo IT SERVICE DESK ATOS PH October 12, 2020 – September 03, 2021 Technical Support Associate 1, SME Convergys/Concentrix SLC, Makati City October 06, 2015 – September 30, 2020 Job Responsibilities: Troubleshooting Internet connections. Specific issues are the ff: • No signal on the modem • Modem is not authenticated • Can’t browse on the device • Wireless not working • Email issues like can’t log in, can’t send / receive emails • Troubleshoot slow speeds and intermittent connections • Subject matter expert where I handle escalations (Taking Sup calls) RCBC Plaza, (GAMSI) GAIC Manpower Services Inc. Money Sorter, Deposit Pick – up Consolidator Topy Bldg. Bagumbayan Libis Q.C. Tel. #- Rizal Commercial Banking Corp. -) Job Responsibilities: • • • • • • Entertaining Branches' and Client's call for their inquiries and cash request. CIV (Cash in Vault, Peso and Foreign Currency) balancing. That is balancing cash in and cash out from bank's vault from and to cash center's branches. Preparing monthly reports especially on Cash Centers' Cash in Vault. Verifies balancing & consolidation of cash and checks collection and reconcile against teller's totals. Sorting & scanning, segregates clean into mutes for BSP deposit. Assist in vault operation and other related works instructed by officers. Skills: • • • MS Office 365 Applications PC and Internet Troubleshooting / File sharing Operating Sorting Machine & Cheque. • Ricardo A. Sangalang First Officer,RCBC, Makati Cash Centre / Tel. #- RCBC Loc. Sen Gil. Puyat Cor. Ayala Makati • Michael John Santos Team Manager, ATOS PH, Mobile #- E-Com, MOA Pasay CIty • Bernalyn Tangonan Team Leader, Concentrix Mobile #- ANE, Ayala Avenue, Makati City Character Reference: I hereby confirm and certify that the above information is true and correct to the best of my knowledge. MICHELLE D. SONIO