Michelle Otuke

• Perform root analysis (for example customer satisfaction surveys) where required • Work with other functional teams to access/understand data to be analyzed and identify process improvement opportunities • Coordinate across multiple operations/teams to add reporting insight and support reporting needs if needed Smart Ai - Administrative Project Coordinator 07/2019 - 03/2020 • Maintaining and monitoring various projects within NSW and scheduling time studies • Assisting with Chatbot technology and various recruitment agencies • Preparing flow charts to assist in artificial intelligence conversations • Testing Chatbots for interview, administrative, and cleansing capabilities • Consult and work closely with recruitment agencies to find out the best use of chatbots in their firms • Timing studies and reporting of the use of chatbot and recruitment Genbook - Recruitment Coordinator 07/2019 - 09/2019 • Responsible for recruitment of all staff from Management, Marketing & Information Technology areas • Assisting with the onboarding process of the organization University of Canberra 06/2010 Master Of Human Resource Management GPA: 5.33 University Of Wollongong Australia 06/2006 • Communicating directly with senior internal stakeholders to ensure that positions are filled promptly • Organizing interviews and doing the appropriate reference checks • Utilizing LinkedIn network to source suitable candidates for the various opportunities Chartered Accountants Australia and New Zealand - Careers Engagement Consultant 09/2018 - 06/2019 • Account management and business development by engaging key stakeholders • Developing strong relationships with all levels of staff in various organisations from private, corporate and government • Assisted in achieving goals and targets for financial targets and meeting the objectives of the team CERTIFICATIONS • Working with various tertiary institutions to ensure that the 2024 – Associate Professional in Human right groups of students are targeted Resources - International (APHRCI) • Utilizing customer service skills to deliver consistent brand 2024 - Diploma in Modern Human Resources experiences 2023 – Digital Ad Certificate – Digital • Leading and supporting on-campus promotion of career Marketing marketing events, campaigns through careers advisers, 2020 – Completed Cloud Computing Training academics, student societies and faculties with AWS certification • Capability of generating leads and driving pipeline management • Presenting information to groups of stakeholders of varying sizes to deliver careers marketing messages and promote events and campaigns Bachelor Of Commerce: International Business Major SYSTEMS (HR & OTHERS) Oracle, Citrix, SONIA & Salesforce JIRA, Hubspot & CareerHub MYOB & Quickbooks Canva, LinkedIn AWARDS RECEIVED • • • • • • Navitas Professional - Internship Placement Coordinator Sydney, New South Wales • 10/2017 - 08/2018 • Business development and expansion of internship opportunities available to Navitas participants • Increasing the number of companies for internship opportunities through strategic calls and ideas to reach out to HR and line managers • Attending meetings with potential and current host companies • Act as liaison point if difficulties arise during the internship • Negotiate with internship host company on aspects of internship training plans • Recording of all parts of the internship process and updating systems appropriately • Place graduates into quality and compliant internships with suitable host companies • Monitoring intern progress and providing support • Weekly placement reporting 2016 – Best Customer Experience team member 2015- Certificate of recognition 2015 – Australian Nominee 2015- Kaplan Award 2015 winner 2009 – Training certificate received for identifying the people priorities: Reviewing Human Resources practices with People in Aid from the Australian Council for International Development (ACFID) 2005 – Tandem skydive, Careers Service Kaplan Business School - Careers Consultant Internship program Sydney • 03/2015 - 09/- - Panelist award from University of • Organising workshop presentations and assisting students with Wollongong (UOW) International Students job tips, interview preparation, resume writing skills, Office. networking and internship opportunities 2003 - Awarded a certificate for walking • Liaising and negotiating with organisations on behalf of 50km and thus being able to raise funds students and business development for rehabilitation of street children. • Advertising job opportunities on the Career hub • Interviewing students for internship opportunities • Utilising I.T for administrative tasks such as recording interactions with and tracking clients . • Using assessment tools, career planners, psychometric tests and excel • Updating my labour market information, legislation and professional academic development by visiting employers, training providers and training events run by educations and professional bodies • Identifying skills gaps and how to deal with them through career coaching • Organising career events Peoplebank Australia - Recruitment Consultant Brisbane, Queensland • 03/2014 - 09/2014 • Supporting Account Managers in securing suitable candidates for positions within the Government sector or private organisations • Attracting applicants by placing job advertisements on job sites • Utilising candidate referral, networking, and online-database to identify potential candidates • Phone screening of applicants to determine applicant qualification by analyzing responses • Preparing interviews for candidates and verifying references Kenya Commercial Bank - Human Resource Support Nairobi, Nairobi • 04/2013 - 02/2014 • Providing candidate feedback on submission of various positions • Interviewing potential candidates for suitable roles • Sourcing internal and external talent for KCB in within Kenya • Preparing contracts for new and existing staff members within the organisation • Preparing interviews for various staff members • Liaising with payroll after preparation of employee contracts • Communicating with different stakeholders within the organisation such as the branch managers, regional managers to find out if there are any vacancies that require to be filled Adecco Group - Resource Consultant Canberra, Australian Capital Territory • 05/2011 - 10/2012 • Establish relationships with clients and candidates in order to assist the clients achieve their goals • Source and identify suitable candidates for various Information technology roles • Collaborate with the account managers and short-listing preferable candidates after thorough screening and recognizing skills that are aligned to the job description • Write advertisements and post them on job seekers website • Preparing contracts for candidates that have been accepted in a role • Assessing selection criteria for various roles, checking for errors and formatting resumes to suit the client • Keeping open communication and updating candidates regarding roles they are interested in • Arranging interviews