MICHELLE NDUKU NGEI.
NAIROBI.
Tel: -
Email:-
PROFESSIONAL SUMMARY.
Highly motivated self-starter. I am driven, results-oriented individual with expertise in planning and department design; eager to contribute to optimizing revenue and profit performance for a progressive organization. Works well independently to handle assignments and is always ready to go beyond basic assignments. Quick learner with good computer skills.
SKILLS.
Clerical Support.
Performance Review.
Administrative Management.
Customer Service and Support.
Human Resource Support.
Customer Relations.
Operations Management.
Talent Recruitment.
Personal Assistance.
Basic Book keeping.
CAREER SUMMARY.
Aug 2020 – Dec 2020.Virtual Assistant.
Customer Service Consultant.
Key responsibilities;
1. Answering customer queries through email and chats.
2. Order tracking.
3. Customer account management.
4. Processing refunds and replacements for missing orders/items, damaged and leaking products, wrong orders/items.
5. Issuing discounts to customers.
6. Customer retention.
Key Achievements.
1. Managed to have an average CSAT score on 4.5.
2. Achieving daily KPI and customer satisfaction.
Nov 2016 – June 2020.Finance Executive & Executive Assistant to HR General Manager.
Hela Intimates EPZ Limited.
Key Responsibilities;
1. Processing payments.
2. Casual payments
3. Bank and Quick book reconciliations.
4. Weekly reporting.
5. Assisted in stock-takes.
6. Updating employee data on the Human Resource system.
7. Expatriate visa processing.
8. Contract preparation for new and existing employees.
9. Performing background checks.
10. Employee reporting.
11. Drafting the company’s policies and SOPs.
12. Recruitment of employees, expatriates and casuals.
Key Achievements.
1. Managing to do daily and weekly payments of the casual workers.
2. Involved in factory stock-takes.
3. Revision of the company SOPs, and Policies.
May 2013 – Oct 2016.Sales Executive and Human Resource Officer.
Software Technologies Limited.
Key Responsibilities;
1. Recruiting and interviewing new staff.
2. Updating company policies and procedures.
3. Performance evaluation.
4. Contract preparation.
5. Leave management.
6. Time and attendance and reporting.
7. Lead generation.
8. Preparing tender documents for bidding processes.
9. Cold calling and emailing.
10. Proposal preparation and presentations.
11. Closing sales.
12. Processing quotes.
Key Achievements.
1. Design and structure of the Human Resource Department.
2. Organizing employee training and team building activities.
EDUCATION.
Moi University.
Bachelor’s degree in Business Management (Human Resource Option) Yet to graduate.
Diploma in Business Management.
