Michelle Marie M. Barrera

MICHELLE MARIE M. BARRERA SENIOR CUSTOMER SERVICE REPRESENTATIVE PERSONAL PROFILE I'm an experienced senior customer service WORK HISTORY representative for 14 years in a Business Process Senior Customer Service Representative Outsourcing industry for a US company with a verifiable SYKES ASIA INC. track record of resolving complex issues quickly with a 2004 - 2019 passion for helping people. - Case manager for Claims Resolution Team for a life insurance HIGHLIGHTED SKILLS account, provided escalation support. - Receives inbound calls to assist clients with their claim. - Excellent Communication Skills - Subject Matter Expert in the Claims Department - Great Attention to Detail - Trained classes in Claims. - Strong Work Ethic - Provided input in internal process and updated tools used as - Problem-Solving Skills process reference. - Fast Learner - Quality Coach Apprentice in 2012. - Conflict Resolution - Circle of Excellence Awardee for 2011 and 2012. - Hardworking CONTACT INFORMATION Cell: - Customer Service Representative TELEPERFORMANCE 2004 Email:-Address: 16 Ilocos Sur St Brgy Ramon Magsaysay Bago Bantay Quezon City Metro Manila PH 1105 Skype: michmanbarrera MY REFERENCES - Provided support on billing and troubleshooting services for a telecommunication account. - Provided upselling work. PREVIOUS EDUCATION Jhane Kimberly Domingo - - Philippine School of Business Administration Quality Coach, Sykes Asia Inc. BACHELOR OF SCIENCE AND BUSINESS Hershie Pingol - - ADMINISTRATION IN ACCOUNTANCY Claims Resolution Manager, Frazier Consultants LLC. COLLEGE LEVEL St. Joseph's College HIGH SCHOOL DIPLOMA, CLASS OF 2000