MICHELLE JOY AGTANG
VIRTUAL ASSISTANT
BOOKKEEPPER
--linkedin.com/in/michelle-joy-agtang-a58ab4149
PROFESSIONAL SUMMARY
A highly motivated and detail-oriented virtual assistant skilled in managing essential business
tasks efficiently. Dedicated to providing seamless support to optimize productivity and
streamline operations.
EXPERTISE AND SOFTWARE
Inventory Management
Logistics and Shipping Management
Customer Support & Dispute
Resolution
Finance & Payroll Management
Xero, LMB, Shopify,
AMZ Seller Central,
Zendesk,
Gorgias, Intercom
Animoto, Canva,
Google Apps,
Airtable, MS Office
CAREER HISTORY
BOOKKEEPPER
VIRTUAL ASSISTANT
THE SAGE OWL
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Served as Bookkeepper and Virtual Assistant for The Sage Owl where I:
Manage payroll processing, ensuring accuracy and timely disbursement.
Reconcile bank accounts using Xero, maintaining financial accuracy and compliance.
Oversee accounts payable and receivable, ensuring all invoices and bills are reviewed
and paid on time.
Conduct inventory forecasting to optimize stock levels and prevent shortages.
Process purchase orders, coordinating with vendors for efficient procurement.
Manages and oversee the end-to-end shipment process of inventory, coordinating
logistics from suppliers to third-party logistics (3PL) warehouses and Amazon FBA to
ensure timely and efficient delivery.
Manage inventory, tracking stock movements and maintaining accurate records.
Handle various ad hoc tasks, providing support to other VA’s and the business when
needed.
Develop and document Standard Operating Procedures (SOPs) to streamline
workflows and enhance efficiency in key processes.
Occasionally design graphics and produce videos using Canva and Animoto to
support marketing initiatives and enhance brand visibility.
CAREER HISTORY
EMAIL SUPPORT | VIDEO ADS LISTER |
CLAIMS ANALYST
PEAK SUPPORT
-
Served as an Email Support for Project Unlock of Peak Support where I:
Provide user support, addressing inquiries and concerns with efficiency and
professionalism.
Verify and process legitimate missing points, ensuring accuracy in payments.
Conduct occasional quality checks, reviewing team output for consistency and
accuracy.
Proofread and optimize video titles, tags, and descriptions for clarity and
engagement.
Ensure content integrity, preventing duplicate video postings.
Was laterally transferred as a Video Ads Lister for Project Unlock of Peak Support
where I:
Create and manage ad postings, ensuring accuracy and timely updates.
Transferred to Project Roadside of Peak Support as a Claims Analyst where I:
Process and pay purchase orders, following business rules and compliance
guidelines.
Assist in training new hires, providing guidance and support when needed.
VIRTUAL ASSISTANT
NY GLASS
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Create product listing to enhance visibility and sales.
Monitor inventory levels daily, ensuring stock accuracy and availability.
Place purchase orders for new stock and cross-dock items as needed.
Batch and process orders efficiently using ShipStation.
Assist customers via email and chat, providing prompt and professional support.
Handle chargeback disputes, responding effectively to resolve issues.
Review available products from partners, ensuring stock alignment with business
needs.
CAREER HISTORY
CUSTOMER ASSOCIATE
SOCIAL MEDIA MODERATOR | RETURNS SPECIALIST
TRAFILEA
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Served as a Social Media Moderator for Trafilea where I:
Respond to inquiries, chats, and comments on the company’s Facebook page to
maintain engagement and brand reputation.
Monitor and manage online feedback, hiding inappropriate comments and
addressing negative reviews.
Reach out to dissatisfied customers, offering resolutions to rebuild trust and
enhance customer loyalty.
Was laterally transferred as a Returns Specialist for Trafilea where I:
Proactively address customer concerns with creative problem-solving and clear
communication.
Engage with unsatisfied customers, identifying issues and providing tailored
assistance to improve their experience.
Process replacement orders and reimbursements efficiently, ensuring customer
satisfaction.
Manage returns and replacements, ensuring all transactions are handled
accurately and in compliance with company policies.
CUSTOMER ASSOCIATE
CUSTOMER SUPPORT | ESCALATIONS
BPO SETTING (SUMMARY OF EXPERIENCE)
-
Assist potential renters and passengers with inquiries on rates, availability,
rental/travel policies, and reservations.
Process, modify, confirm, or cancel reservations for car rentals, airline tickets,
and travel packages.
Handle credit card assistance, including application processing, qualification
checks, and running credit reports.
Conduct payment collections and skip tracing for overdue accounts.
Support mortgage inquiries, providing payment breakdowns and tax details.
Assist dental professionals in verifying patient coverage, benefit limits, and
provider network status.
Take supervisory calls and train new hires to ensure high-quality service.
