Michelle Joy Agtang

My name is Michelle Joy, and I am happy to partner with you and support your company’s needs.

In my previous roles, I have:

✔ Managed inventory and oversaw the end-to-end shipment process of inventory

✔ Managed Accounts Payables and Receivables, ensuring all invoices and bills were reviewed and paid on time.

✔ Reconcile bank accounts using Xero.

✔ Managed payroll.

✔ Created images and videos to support marketing initiatives and enhance brand visibility

✔ Assisted customers via email and chat using Zendesk, Gorgias, and Intercom

✔ Managed chargeback disputes to minimize losses and protect revenue

✔ Conducted quality checks to uphold service excellence

✔ Created SOPs to streamline support processes and improve efficiency

✔ Trained new team members to maintain high service standards

I take pride in my attention to detail, organization, and problem-solving abilities. I would love the opportunity and look forward to discussing how I can help you achieve your goals.