Michelle Josephine Delarmente

Michelle Josephine Delarmente Purok Progreso, Sum-ag, Bacolod City, Negros Occidental 6100-Skype ID: michelle.delarmente Mobile No.: (- Landline Nos.: - Objective An Administrative Position focusing on Customer Service Profile • More than 11 years of Call Center experience focusing on customer service and technical support assistance. • More 6 years experience as a Virtual Assistant. • A hard working, determined and friendly professional. Able to establish long-term, positive and fun relationships with clients, co-workers and outside resources. • Skilled in working independently and an enthusiastic team player. Education BS in Nursing - West Negros University - Bacolod (2005 to 2006) BS in Nursing - Colegio San Agustin - Bacolod (2003 to 2005) BS in Computer Engineering - University of St. La Salle - Bacolod (2000 to 2003) Work Experience • Currently working with IQor as a Customer Service Representative for MetroPCS by T-Mobile. (May 12, 2021 – Present) • Worked with Storm Media LTD as a Product Researcher for my client to sell in their Shopify Store. (October, 2017 – June, 2021) • Worked at Transcom for Comcast as a Technical Support Representative for cable television, internet and phone service. I help customers in solving their issues with their cable service then I also process orders for them. (December, 2017 - March, 2021) • Worked as Virtual Assistant for Shieldroot (Amazon Vendor) where I answer customers’ emails about refunds, returns and shipment status. I also call customers who gave us negative feedback/A-Z claims for them to reverse it. I also confirm and place orders for them. (October, 2016 – November, 2017) • Worked as a Virtual Assistant for Bolld Real Estate Management where I did administrative tasks like email sorting and responding to inquiries about our rental properties posted in Zumper, Craigslist, Trello and company website which is www.bolld.com. I also did scheduling of showings, inspections, and maintenance. I also update our listings on these websites. (September, 2016 - September, 2017) • Worked as a Back-office Administrator for National Rental Inspections. I did common administrative tasks like proofreading of inspection reports, data entry, voicemail transcriptioning, property sorting, email merging, checking inventories and invoices. I also did daily, weekly and monthly reports. (April, 2016 - October, 2016) • Worked for Utmost Energy as a Virtual Assistant for a client that has several rental properties in Las Vegas, New York, Miami and Thailand. I process bookings for different customers. I also process payments and send check-in instructions to customers. Another task is to manage their AirBnb account. I also did B2B calling for them. We call business owners like restaurants and bars to offer DirecTV service. (April, 2016 - September, 2016) • Worked for CoolPixels. Worked as a chat support telemarketer, lead generator, appointment setting, data entry and data mining for them. (January, 2016 - March 5, 2016) • Worked at Ubiquity for HigherOne as a Customer Service Representative. HigherOne is a financial account that processes financial aid and student loan disbursements for students in the U.S. (August, 2015 - December, 2015) • Worked at Teleperformance for Time Warner Cable as a Technical Support Representative. I am receiving calls from customers about their cable television, internet and phone service. I also help them out in explaining their bills and most especially, I sell and process orders for them as well. (December 2014 - August, 2015) • Worked at Transcom for Comcast as a Technical Support Representative for cable television, internet and phone service. I help customers in solving their issues with their cable service then I also process orders for them. (March, 2014 - December, 2014) • Worked at Convergys for Mediacom as a Customer Service Representative. I provide technical assistance to customers with regards to their cable television, internet and phone service. I also explain bills to customers and process orders for them as well. (October, 2011 - March, 2014) • Worked at Teletech for Qwest (now CenturyLink) as a Technical Support Representative. I did hardcore troubleshooting with customers’ broadband internet service. I help them set-up their email accounts on their email clients like Microsoft Outlook, troubleshoot their anti-virus softwares like Norton and McAfee and I also assist them with their WiFi devices to connect to their home WiFi network like Xbox, Playstation, Wii, etc. I also did remote access to customers’ computers to better assist them especially for elderlies. I also assist customers with their personal websites and assisting them in setting up their static IP addresses on their devices. (May, 2008 - September, 2011)