Professional Summary
Hard-working and self-motivated virtual assistant with 7 years of
experience in customer service and various administrative
assistance tasks. Able to focus on work remotely with less
supervision and currently an Upwork member. Looking to fulfill the
role of a virtual assistant in order to maintain internal and external
communication with my client's business and its prospective
customer.
Work Experience
Michelle Jane
Butin
Contact
Address
Pasig City, Manila, Philippines
1606
Phone
-
Email-
Additional Skills
• Tech Savy
• Customer Service
• Experience in Shopify
• Project Management
• Communications Skills
• Data Entry and Research
Jul 2020-Current
Upwork, Manila
Virtual Assistant,
• Manage E-commerce Store through order fulfillment in an online
platform.
• Communicate with the necessary supplier in regards to the given
feedback of each product.
• Answer customer inquiries, feedback, and complaints through
email, chat, and social media.
• Handle and proper response to disputes and refund requests of
the customers.
• Submit a daily report of each completed task.
Oct 2019-Jun 2020
Concentrix, Makati City
Technical Support Expert
• Provide troubleshooting assistance to the customer throughout
the call.
• Ensures customer satisfaction through the timely and most
accurate long term resolution.
• Following up with clients to ensure the problem is resolved.
• Providing support in the form of procedural documentation.
Oct 2017-Sep 2019
Sykes Asia, Makati city
Travel Consultant
• Ensure customer satisfaction with their chosen travel packages.
• Diagnose the clients’ specifications and wishes and suggest
suitable travel packages or services
• Answers basic inquiries about the travel package.
• Handle unforeseen problems and complaints and determine
eligibility for money returns.
• Provide excellent customer service.
May 2015-Nov 2017
Self-Employed, Davao city
Virtual Administrative Assistant
• Manage E-commerce Store through order fulfillment in an online
platform.
• Communicate with the necessary supplier in regards to the given
feedback of each product.
• Answer customer inquiries, feedback, and complaints through
email, chat, and social media.
• Handle and proper response to disputes and refund requests of
the customers.
• Submit a daily report of each completed task.
May 2013-May 2015
Sutherland Global Services, Davao city
Customer Service Specialist
• Resolves service problems by clarifying the customer’s issue,
determining the cause of the problem, selecting and explaining the
best solution to solve the problem, expediting correction or
adjustment, and following up to ensure resolution.
• Recommends services to customers by analyzing his/her needs.
• Contributes to team effort by accomplishing related results as
needed.
• Ensure customers satisfaction throughout the entire call
Education
Jun 2009-April 2013
University of Mindanao, Davao city
Bachelor of Secondary Education, major in English
Languages
Powered by TCPDF (www.tcpdf.org)
English
— C1
Filipino
— C2
