EXPERIENCE
MICHELLE
FERNANDEZ
QBE - GSSC
August 2013 – April 2017
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Handling all Policy Maintenance provided by QBE’s Financial
Institution
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Assist all queries regarding their policy benefits and coverage,
premium payments, payment transaction to their policies and all other
concerns related to their insurance policies-
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Responds to all inbound calls, faxes and emails to provide quality
service while demonstrating attention to detail, flexibility and innovation
in resolving problems.
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SUMMARY
Dedicated Customer Service
Representative motivated to maintain
customer satisfaction and contribute
to company success. Proven ability to
rapport with clients and exceed
expectation. Reliable and driven, with
strong time management and
priorization abilities.
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HIGHLIGHTS
Service - Oriented
Conflict resolution expert
Sharp problem solver
SUTHERLAND GLOBAL SERVICES
April 2011- June 2013
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Answer customer telephone calls regarding existing account
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Make requested policy and account changes
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Answer customer telephone calls regarding existing account
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Respond to questions and concerns about services
NCO
June 2009 – May 2010
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Effectively handled all aspects of bill tracking and collections
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Respond to questions and concerns about service
2
