Michelle Fernandez

I am well equipped with the abilities and skills needed to perform this task outstandingly. Ive been in the customer service industry since 2009. And I believe with my years of experience, it honed my capabilities in providing exemplary customer service satisfaction.

As a customer service representative, one must always go the extra mile in solving the issue of the customer. As cliche as it may sound, we should always put our selves into their shoes. If you're in that situation, what will you do? If you're frustrated, what will make you happy? things like that. :)

During my stay in the BPO industry, I was able to become a Customer Service Representative/Technical Support/Sales Agent. I have handled accounts from telecommunications, to accounting software and anti-virus softwares. These experiences honed my skills in dealing with different type of clients in different type of situations. This enhanced my ability to multi-task and to always apply critical thinking.

With my previous work as an Insurance Specialist, this work honed my keen eye for details. As an Insurance Specialist we have to be detail oriented as we are explaining the policy coverage on a daily basis to all clients and customers. I was able to assist them by answering their inquiries in three ways, phone, email and fax requests.
I am confident that I can handle any task that is given to me and im eager to learn new things for the betterment of the campaign and of course myself.

My goal is to foster long term work relationship and to share my expertise to support your business towards more success.

I am available any day of the week and I can commit 8 hours working with you.

I have an experience handling Facebook/Instagram Management, Shopify, Salesforce Desk, Asana, Infusion soft, Confluence and Slack.

I can help with :

• E-mail & Chat Support
• Phone Support
• E-mail Handling
• Payment processing and handling billing concerns
• Data Entry

I always have the ear and the heart that listens. I can work with minimal supervision and im a certified Team Player. I have a strong belief that, you can always learn new skills through training but you can never train character. That's my advantage amongst all applicants, my character.

Someone that listens.
Someone that cares.
Someone reliable.

Hope to hear from you soon!