Michelle Feegan

Michelle Feegan I am a conscientious, hardworking Learning and Development consultant. I thrive on my successes within my remit that in turn benefits the companies I work for. I have proven myself to be tenacious, methodical, and credible achiever in my employment history. I am a strong consultant, well versed in various models and evaluation techniques that all me to develop robust, engaging training across a variety of platforms. I am also capable trainer who creates a diverse and inclusive training environment, with qualifications in this field. I thrive on fast based, change orientated environments that allow me to utilise my skill set and create tangible outcomes. I can adapt my communication across all levels and am adept in getting all relevant stakeholders involved. I am proactive, and highly organised. My skill set is varied; and over the course of my career, I have gained experience in many areas, including Training delivery, Training Development, Learning and Development Consultancy, Team Management, Analysis, Stock Control and creating/implementing new processes and procedures. I can use my skills, and share my knowledge and experience with others, providing constant support and feedback along the journey. I am a fast learner, who absorbs information and resolves issues promptly. I have a keen eye for detail, and an analytical mind and I feel I can add value to any task I am given, not only seeing myself achieve success, but my team, and the company. I thrive on new challenges and excel in developing new learning journeys that will ensure the company excels in their objectives. Qualifications Open University CIPD C.O.L.F C.O.L.D Job Training Job Training Job Training Job Training Job Training Job Training Job Training Job Training Job Training Job Training Microsoft Microsoft NR Senior Leaders APMG (knowledge academy) APMG (knowledge academy) APMG (knowledge academy) Active IQ Active IQ Glasgow University Milton Keynes College Milton Keynes College Job Training Job Training Job Training Level 4 in Learning and Development Level 5 in Learning and Development Consultancy Certified Online Learning Facilitator Certified Online Learning Designer Train the Trainer/Developing Trainers (internal Network Rail) Inclusion Recruitment for Managers Disability Equality Training Freedom of Information Fairness, Inclusion, Respect Social Value Supply Chain Management Human Factors Coaching and Mentoring Accident Investigation Level 1 and 2 Effective Presentation Skills Excel Level 3 (Intermediate) Management Programme (internal Network Rail) Project Manager Foundation and Practitioner (APMP) Agile Project Management Foundation and Practitioner Change Management Foundation and Practitioner Qualified Assessor (Level 3) Qualified Verifier (Level 4) BSc in Railway Operations (ongoing) NVQ Level 2 in Business Administration NVQ Level 3 in Business Administration Coaching (provided by Space2) Time Management (provided by Space2) Customer Service (provided by Space2) Institute of Customer Service Institute of Customer Service GBS Corporate Training IIL First Responders Mental Health First Aider Job Training The Radcliffe School First Impressions Lasting Impressions Instructional Skills Project Fundamentals Qualified First Aider Mental First Aid Diversity and Inclusion (internal Network Rail) 9 x GCSE’s at C and above (including Maths & English) Employment History Network Rail Command, Control and Signalling Specialist October 20 – Ongoing Main Responsibilities • • • • • • • • • • • • • • • • • • Team Management Consultancy on various training interventions Change Management Personal performance plan and objective setting Stakeholder Management Assessments (team and others) Resource Planning Creating/developing Training Material following (but not inclusive) the ADDIE process Railway Operations knowledge Undertaking BSc In Railway Operations CIPD Level 5 In Learning and Development Level 3 Assessor Qualification obtained Verifier Qualification obtained Steering Group Management Strategy Planning Budget Planning Competency Planning Non-Technical Skills Assessor Technical Training Specialist January 18 – October 20 Main Responsibilities • • • • • • • • • • Creating training material following (but not inclusive) the ADDIE process Developing skillset in railway operations/command, signalling and control to become SME Resource Planning Understanding of ETCS/ERTMS Provide technical and training specialist (operations) input Delivering Training Validation of training solutions Gap analysis Diversity and Inclusion Champion Manage/lead steering groups • • • • • • • • Enable smooth transition to business as usual Carry out assessments Graduate training Coaching/Mentoring Resource Management Stakeholder engagement Identifying and communicating knowledge gaps User Acceptance Testing Operational Demand Planner October 15 - January 18 Main Responsibilities • • • • • • • • • • • • • • • • AMP Project Management Practitioner Course – Passed Collaborative working across various internal departments Project Management – Materials Framework/Traceability/Capacity Model Stakeholder Engagement Lead continuous improvement project Carried out lessons learned and risk management on projects being undertaken Inventory set up for large projects Collating and validating data sources Create/develop capacity model Aiding in reducing overall costs associated with enhancements/renewals/maintenance Liaising with suppliers to ensure capacity is developed in line with NR requirements Using LEAN methods to reduce costs to Network Rail (Makigami, fishbone, 5 whys, PDCA) Creating reports to monitor KPI’s for use on projects Creating presentations using various techniques such as the MINTO principle Accident Investigator Level 3 Accreditation Obtained VBA Advanced Course - Passed Invensys IMServ Field Analyst Main Responsibilities: • • • • • • • • • • • • • • • • Monitor and report on KPI's/SLA's Analysis of stock requirements/resource/financials Stock budgeting/forecasting Basic SQL Learning in house systems Resource Management Leading contractor and supplier meetings New system testing and implementation (roll out of new SVA unit) Creating new methods of communication to a field force of 72 Organising team meetings for field staff team nationwide Provide accurate reporting to the company Implement new processes and procedures company wide Assist with the National Field Manager in monitoring field performances Assist in the improvement of business efficiency and productivity Bill verification for large customers Collating bonus payments for direct employees and verifying October 13 – September 15 • • • • • • • • • Collating and verifying payments for Contractors Liaising with Contract Management companies for new starters and to monitor current employees Creating Bonus Payments Creating new job roles Active member of our “WeEngage” team – which promotes company participation and building strong teams and the “I want to work here” culture Streamlining current processes Providing continued support to the Scheduling Team – identifying areas for training, resource and ensuring it is completed Keeping up to date records and identifying training/skill set needs Liaising with auditing, and ensuring we are compliant Resource Manager (Maternity Cover) April 13 – October 13 Main Responsibilities: • • • • • • • • • • • • Managing stock levels Keeping overall stock in line with AOP Reacting to new demands effectively and efficiently Liaising with suppliers to ensure appropriate time scales Contract Management Assisted in the trial of a new supplier warehouse Bill verification and creating billing reports for major customers Management of supplier relationships Responsible for accurate receipting (tracking and monitoring purchase orders) React to stock shortages Improve stock processes (externally and internally) Managing relationships between our stores and technicians Field Analyst November 11 – April 13 Main Responsibilities: • • • • • • • • • • • • Monitor and report on KPI's/SLA's Provide accurate reporting to the company Implement new processes and procedures company wide Assist with the National Field Manager in monitoring field performances Assist in the improvement of business efficiency and productivity Bill verification for large customers Collating bonus payments for direct employees and verifying Collating and verifying payments for Contractors Liaising with Contract Management companies for new starters and to monitor current employees Creating Bonus Payments Streamlining current processes Liaising with auditing, and ensuring we are compliant Team Leader Main Responsibilities: • • To mentor, coach and support the team (up to 22 at one point) To set SLA’s, and KPI’s and ensure that these are met March 09 – November 11 • • • • • • • • • • • • Appraisals and One To One’s, Disciplinary procedures and Team Management duties, including setting SMART objectives and coaching the team to meet to these Project Management Escalation route for customer complaints Designing and implementing reports Creating training documentation and implementing across the team Bill verification Technician management System management (including design/testing) Setting initiatives and implementing bonus schemes Training undertook and implemented across the team (coaching, time management and customer service) Highlighting system improvements and implementing Creating new documentation to send to customers to improve service Asset Coordinator November 08 – March 09 Main Responsibilities: • • • • • • Proactively manage all aspects of stock control Design and set up new systems to improve stock management Build and maintain relationships with suppliers Carry out regular stock takes, and collate the data accordingly Manage aspects of the budget for the company, and provide detailed analysis Ensure that the field staff hold correct stock, and liaise with stores to ensure that orders are fulfilled MOP Executive March 08 – November 08 Main Responsibilities: • • • • • • As below responsibilities plus the additional role Taking a proactive approach to the management of projects, and liaising with the customer when issues arise Oversee the team and provide support to the Team Leader Act as acting Team Leader in Team Leader’s absence Help set KPI’s, and SLA’s and ensure that these are delivered Write processes and work instructions Service Delivery Assistant Jan 07 – March 08 Main Responsibilities: • • • • • • • • • • Provisionally schedule appointments for each project ensuring that targets are met. Coordinating projects Informing external customers of process of works, keeping them informed throughout the process and assisting with any queries they have. Managing aborts effectively and efficiently – for example that they are rebooked within 5/10 day lead time Liaise with both internal and external contacts to ensure the smooth running of each project. Provide up to date and accurate figures on daily/weekly basis. Manage technician’s diaries to ensure they are aware of appointments/access issues Adhere to commercial briefs Answering any queries that come from customer service – rearranging appointments/contacting stores/investigating queries within one working day Keeping all systems update, such as resource plans, FUSE • • • • • • Testing new systems and offering resolutions to issues. Answering technician queries/team queries Chase outstanding paperwork from technicians for project work Training – new starters on Allocation, FUSE, and various other adhoc tasks. Keeping all parties within IMServ aware of the status of projects Organising regular team meetings within allocation and rectifying any issues that arise. Other Previous Roles Unisys Pipeforce Ltd Tiscali BDS Argos Merchants Lex Transfleet Clinton Cards Anglian Water Natwest Bank Schedular/Coordinator (3m) Company Administrator (PT) Enable Associate Company Secretary Merchandise Assistant Customer Service Advisor (Temp) KPI Coordinator (Temp) Sales Assistant Scheduler Account Manager Key Skills • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Learning and Development Consultancy Training Delivery Training Development (ADDIE) Subject Matter Expert in Training Development Team Management Project Fundamentals APM Project Manager Practitioner Agile Project Manager Practitioner Change Management Analysis/Statistical Reporting OU Level 4 in Learning and Development Level 3 Assessor Verifier Risk Management Lessons Learned Accident Investigation Creating/Implementing New Procedures Testing New Systems/Software Lean Processes and Training Contract Management Stock Control Energy Market Knowledge Monitoring Small Budget Management Strong Communication Skills Personable Payments/Creating New Bonus Schemes Disciplinary Procedures System Design Complaints Oct 06 – Jan 07 May 06 – Oct 06 Jan 05 – Apr 06 Sept 04 – Jn 05 July 01 – Sept 04 Jan 02 – July 02 Oct 01 – Dec 01 March 01– July 01 March 00 – March 01 March 99 – March 00 OFFICIAL • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Customer Service Bill Verification/Invoicing Setting and maintaining KPI’s/SLA’s Reporting/Presentations (MINTO principles) Project Management Achieving/Setting Targets Validation of Training Material GAP Analysis Creating SMART objectives Strong Microsoft Office Skills Stakeholder Management Quality Assurance (assistance in maintaining our accreditations) Employee Engagement Committee Analysing Planning/Vision Resolving Problems Negotiating Supplier Management Presentational Skills Organisational Skills Strong Networking Skills Stakeholder Engagement Motivating Staff Coaching/Mentoring Time Management Resource Management Steering Group Management ICS First Impressions – Training Course ICS Lasting Impressions – Training Course Train The Trainer – Training Course First Aider Mental Health First Aider Non Technical Skills Assessor Diversity and Inclusion Champion Personal Information Name: D.O.B: Michelle Feegan 31.08.80 Address: 6 Chepstow Drive, Bletchley, MK3 5NL Mobile: -