Michelle De Castro

As a biller, I have gained a wealth of experience and developed a comprehensive skill set that allows me to effectively manage the entire billing process. Here's a detailed description of my experience and skills:

1. Invoice Management: I am highly experienced in creating, reviewing, and managing invoices, ensuring all charges are accurate and align with the agreed terms and conditions. I've worked with various billing systems and platforms, handling multiple accounts and keeping track of each transaction.
2. Data Entry and Accuracy: I have developed a keen eye for detail, ensuring that all client information, transaction data, and payment terms are accurately entered into the billing system. This reduces errors and ensures smooth transactions between clients and the company.
3. Discrepancy Resolution: When discrepancies arise between invoices and payments, I take a proactive approach to investigate and resolve issues. Whether it’s a mismatch in figures or a delay in processing, I work closely with clients or internal teams to clarify and fix any billing-related problems.
4. Communication with Clients: My role often requires me to liaise with clients to discuss invoices, resolve payment issues, and answer any queries they may have regarding charges. I maintain professionalism and clarity in all communications to ensure customer satisfaction.
5. Payment Processing: I am experienced in processing payments, tracking receipts, and ensuring all transactions are properly documented in accordance with financial policies. I also follow up on overdue invoices and handle collections efficiently.
6. Collaboration with Internal Teams: I work closely with finance, accounting, and customer service teams to ensure that the invoicing process aligns with company protocols and client expectations. I may also assist in preparing financial reports or reconciling accounts.
7. Compliance and Record-Keeping: I ensure that all billing practices comply with industry standards and company policies. I maintain meticulous records for auditing and reporting purposes, ensuring the accuracy and integrity of financial data.

1. Attention to Detail: I excel at spotting discrepancies, missing information, or incorrect data on invoices and payment records, which ensures that clients are billed correctly and consistently.
2. Organization: I am highly organized, able to manage large volumes of invoices, track payments, and prioritize tasks efficiently to meet deadlines.
3. Problem-Solving: I am skilled at troubleshooting billing issues, identifying the root causes of discrepancies, and working with internal teams or clients to find solutions quickly and effectively.
4. Knowledge of Billing Software: I am proficient in using various billing software systems, which allows me to efficiently process and track invoices, payments, and client accounts. MY familiarity with these tools ensures a smooth workflow and reduces errors in the billing process.
5. Communication Skills: I possess strong verbal and written communication skills, allowing me to clearly explain billing details, address customer concerns, and provide updates to stakeholders.
6. Time Management: My ability to manage multiple tasks and deadlines ensures that invoices are sent on time and payments are processed efficiently, contributing to the financial health of the company.
7. Customer Service: I have developed a strong sense of customer service, working to resolve payment issues and improve client satisfaction while maintaining a positive relationship with all stakeholders.
8. Financial Acumen: I have a solid understanding of basic accounting principles, which helps me make informed decisions regarding billing, payments, and financial documentation.

Overall, my experience and skill set as a biller have allowed me to contribute significantly to the financial operations of the company while ensuring smooth billing cycles and strong client relationships.