MICHELLE CAMILLE DELFIN
EXPERIENCE
January 2018-August 2019
Travel Counsellor• Sales/Reservations • Wings Gate Travel and Tours
-Organizing group travels
-Visa Assistance
-Providing travel quotation
August 2019–December 2019
Customer Service Representative • Sales • 24/7 AI
-Providing assistance to customers with satisfaction
-Identifying customer needs
-Placing orders, Tracking orders
20 B Margarita Street
Lakeview Homes, Putatan ,
Muntinlupa City
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OBJECTIVE
To obtain a position in the industry where I
can utilized my work experience and
education to improve progressive organization
where my skills, abilities and backgrounds. I
am seeking a competitive and challenging
environment where I can serve your
organization and establish an enjoyable career
for myself.
January 2020–May 2022
Risk Fraud Investigator • Dispute Investigator • Ubiquity Global Services
-Analyzed large amounts of data to find patterns of fraud and anomalies
-Handles high dollar end to end transaction
-Visa and MasterCard Charge back
-Reviewed reports and individual transactions which appeared
suspicious to uncovers possible fraudulent activity
May 2022–March 2024
Program Coordinator / Executive Assistant • Operations/Leadership
Team • Ubiquity Global Services
-Managing Calendar
-Travel Arrangements
-Managing Expense reports
-Organizing leadership events ( Summit, Client visits, Midyear Party,
Kick-off party, Year-end party, State of the Program Address)
-Supporting Operations/Engagement Initiatives
-Managing the schedules and communications of key executives in the
company
-Providing assistance to Executives and Up
-Prioritizing Emails, Calls, and arranging meetings in business
EDUCATION
Primary - ESVES, Taguig Philippines
Secondary – HSL Braille College
Tertiary – STI College Global City ( Bachelor of Science in Tourism
Management – Undergrad )
REFERENCES
[ Available upon request ]