Michelle Camille Delfin

MICHELLE CAMILLE DELFIN EXPERIENCE January 2018-August 2019 Travel Counsellor• Sales/Reservations • Wings Gate Travel and Tours -Organizing group travels -Visa Assistance -Providing travel quotation August 2019–December 2019 Customer Service Representative • Sales • 24/7 AI -Providing assistance to customers with satisfaction -Identifying customer needs -Placing orders, Tracking orders 20 B Margarita Street Lakeview Homes, Putatan , Muntinlupa City - - OBJECTIVE To obtain a position in the industry where I can utilized my work experience and education to improve progressive organization where my skills, abilities and backgrounds. I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself. January 2020–May 2022 Risk Fraud Investigator • Dispute Investigator • Ubiquity Global Services -Analyzed large amounts of data to find patterns of fraud and anomalies -Handles high dollar end to end transaction -Visa and MasterCard Charge back -Reviewed reports and individual transactions which appeared suspicious to uncovers possible fraudulent activity May 2022–March 2024 Program Coordinator / Executive Assistant • Operations/Leadership Team • Ubiquity Global Services -Managing Calendar -Travel Arrangements -Managing Expense reports -Organizing leadership events ( Summit, Client visits, Midyear Party, Kick-off party, Year-end party, State of the Program Address) -Supporting Operations/Engagement Initiatives -Managing the schedules and communications of key executives in the company -Providing assistance to Executives and Up -Prioritizing Emails, Calls, and arranging meetings in business EDUCATION Primary - ESVES, Taguig Philippines Secondary – HSL Braille College Tertiary – STI College Global City ( Bachelor of Science in Tourism Management – Undergrad ) REFERENCES [ Available upon request ]