Michelle Calayag

Professional Experience

Company: Valuecare Health Maintenance Inc.

Duration: October 2016 – October 2017

Jobs Description: Customer Service Assistant/ Orientation Officer

Main Job Task and Responsibility

· Assist member on their request of the approval of their medical request

· Explain the procedure and inquiries of their company benefit

· Accept calls and inquireies via phone to phone and face to face

· Ensure transactions are properly recorded and entered into the computerized accounting system.

· Benefit orientator of all the companies and individual

· Discuss the exclusions and limitations of the contract

· Clerical works

Company: Galileo Learning Center

Duration: July 1, 2015 – April 1, 2016

Jobs Description: Center Administrator

Main Job Task and Responsibility

· Prepare income statements

· Assist with the Annual Audit

· Maintain Financial files and records

· Ensure transactions are properly recorded and entered into the computerized accounting system.

· Implement financial policies and procedures

· Assist with the preparation of the budget

· Review payroll reports

· Supervise completion of the pay roll

Company: Globe Telecommunication ( Green Velvet Enterprises )

Duration: September 11, 2011 – January 6, 2015

Jobs Description: Head Custodian/ OIC

Main Job Task and Responsibility:

· Deal directly with the customer either by telephone, electronically or face to face

· Respond promptly to customer complaints

· Handle and resolve customer complaints

· Obtain and evaluate all relevant information to handle inquiries and complaints.

· Perform customer verification

· Process orders, forms, application and request

· Keep records of customer interactions and transactions.

· Communicate and coordinate with the internal department.

· Follow-up customer interactions

· Cashiering

· Direct request and unresolved issues to the designated resource.

· Iphone specialist

· Custodian responsibility

· Incharge with the stocks.

Company: Clearvue Pharmaceutical

Duration: February 1, 2015 – June 30, 2015

Jobs Description: Medical Sales Representative

Main Job Task and Responsibility:

· Provide Product information and delivery product samples and collection.

· Arranging appointments with the doctors, pharmacists and hospital medical teams, which may include pre-arranged appointments or regular calling.

· Making presentations to doctors, practice staff and nurses in surgeries, hospital doctors and pharmacists in the retail sector. Presentations may take place in medical setting during the day, or may be conducted in the evenings at a local hotel or conference venue.

· Monitoring competitor activity and competitor’s products.

· Developing strategies for increasing opportunities to meet and talk to contacts in the medical and health sector.