Michelle Bedaña

Michelle D. Bedaña Virtual Assistant | Bookkeeper | Finance & Admin Support Specialist 📍 Location: Manila, Philippines | 🌐 Remote Work-Ready About Me: Results-driven Virtual Assistant and Bookkeeper with 6+ years of remote work experience supporting finance, administration, and customer service. Skilled in accounts receivable, invoicing, reconciliation, and executive support, with a proven record of managing 1,000+ accounts monthly and reconciling highvolume transactions. I help businesses stay organised, responsive, and financially on track. Core Skills & Tools Microsoft Office Suite Google workspace Xero, PencilPay.com, Bill.com Hubspot, LinkedIn Sales Navigator & Salesforce Dropbox & Google Drive Dialpad, Text Magic, Trello, Slack, Basecamp & Calendly. DispatchTrack, Fintech Management. Strengths: Detail-Oriented | Time Management, | Communication | Remote Team. Contact Me: https://www.linkedin.com/in/michell e-24/ https://vathescenes.wixsite.com/ mysite Education: Bachelor of Science in Commerce Major in Management FY 2001 Northeastern Mindanao Colleges, Philippines Professional Experience: King of Pops- Accounting Assistant | Customer Service Specialist Atlanta, USA l August 2021- August 2025 Managed accounts receivable and overdue payment follow-ups, reducing late payments by 20%. Submitted invoices accurately to the GoPuff Oracle Accounting Portal, ensuring timely billing cycles. Performed bulk reconciliations for Whole Foods Market, The Fresh Market & bulk deposit accurately matching thousands of high-volume transactions. Resolved discrepancies quickly, improving reconciliation accuracy by 15%. Handled customer inquiries via HubSpot and Gmail, maintaining a 95%+ response satisfaction rating. Offball Services, Virtual Assistant Wyoming, USA l March 2019- July 2021 Oversaw email and LinkedIn inboxes, drafted responses, and maintained client communication. Managed scheduling via Calendly, streamlining meeting coordination for executives. Handled Salesforce CRM tasks: imported CSVs, created mappings, and maintained clean data records & Adhoc task. ALTRON, a.s. – Office Admin / Finance Officer (Corporate Career) Dubai, UAE | Apr 2015 – Jul 2018 Reconciled general ledgers and subsidiary accounts, ensuring 100% accuracy across 3 entities. (Dubai, Abu Dhabi & Oman) Administered payroll, expenses, and vendor payments via CitiDirect online banking. Managed bank reconciliations, credit cards, and petty cash while reducing reporting delays by 25%. Directed administrative functions including supplier negotiations, logistics, and HR support. Other Roles (Corporate Careers) Office Administrator / HR Executive, Recro-Net Group -, Dubai, UAE) Secretary, Tamara Trading -, Dubai, UAE) Customer Service Representative, I-tel Marketing / Citibank N.A. -, Manila, Philippines) Receptionist, Donia Labour Supply -, Dubai, UAE) Merchandiser, SM Supermalls -, Manila, Philippines)