Michelle Bedaña

Michelle Bedaña VIRTUAL ASSISTANT | BOOKKEEPER | FINANCE & ADMINISTRATIVE SUPPORT LinkedIn: https://www.linkedin.com/in/michelle-24/ Portfolio: https://vathescenes.wixsite.com/mysite Virtual Assistant and Bookkeeper with 7+ years of remote experience supporting businesses across the US and Australia. Skilled in executive administration, accounts receivable, invoicing, Xero reconciliations, and CRM management. Managed weekly payment follow-ups for 50+ customers, reconciled 300+ invoices per account, and maintained 95%+ customer satisfaction. Combines financial accuracy with organized, responsive operational support. CORE COMPETENCIES Virtual & Executive Assistance Bank & CORE Expense Reconciliation SKILLS Accounts Receivable & Invoicing Calendar & Email Management CRM & Data Management Customer Service & Ticket Support Executive Assistant | Bookkeeper Process Improvement & Documentation Remote Team Collaboration Sydney, Australia l March 2021 - Present Manage end-to-end bookkeeping for 10–15 properties, processing up to 50 supplier invoices monthly and tracking expenses to maintain accurate financial records. Manage the Director’s calendar, site schedules, and contractor coordination, keeping inspections, meetings, and operational priorities organized. Support accountants with BAS and ATO filings, maintaining GST accuracy and compliance. Coordinate meetings and communications with Strata Managers, Agents, Tenants, and Property Owners to support smooth property operations. Assistant Bookkeeper | Virtual Assistant Atlanta, USA l August 2021 - September 2025 Managed accounts receivable for 50+ customers weekly, coordinating payment reminders and follow-ups through PencilPay and Cin7 to support timely collections. Reconciled 300+ invoices per account in Xero, identifying and resolving discrepancies to maintain accurate financial records. Submitted accurate invoices via the GoPuff Oracle Accounting Portal to ensure timely billing. Validated proof of delivery (POD) against invoices in DispatchTrack to support billing accuracy and accounts receivable processing. Monitored supplier invoices in Bill.com and maintained organized supplier documentation. Provided customer support through HubSpot and Gmail, maintaining a 95%+ customer satisfaction rating. Virtual Assistant Wyoming, USA l March 2019 - July 2021 Oversaw email and LinkedIn inboxes, drafted responses, and maintained client communication. Managed scheduling via Calendly, streamlining meeting coordination for executives. Handled Salesforce CRM tasks: imported CSVs, created mappings, and maintained clean data records. EARLIER CORPORATE EXPERIENCE Office Administrator | Finance Officer ALTRON, a.s. | Dubai, UAE | 2015 – 2018 Maintained general ledgers, subsidiary accounts, and complex bank reconciliations — including corporate credit cards and petty cash — across 3 distinct corporate entities. Recro-Net Group | Dubai, U.A.E |- Office Administrator | HR Executive TOOLS & SOFTWARE Xero Bill.com PencilPay.com HubSpot Salesforce LinkedIn Sales Navigator Oracle Accounting Portal Google Workspace Microsoft Office EDUCATION Bachelor of Science in Commerce | Major in Management Northeastern Mindanao Colleges, Philippines Slack Basecamp Calendly Trello DispatchTrack Dialpad TextMagic Cin7