Michelle Bedaña

Michelle D. Bedaña Virtual Assistant | Bookkeeper | Finance & Admin Support Specialist 📍 Philippines | 🌍 Remote Global Support Professional Summary: I’m a Virtual Assistant and Bookkeeper with 6+ years of remote experience supporting startups and established businesses in the US, Australia, and the UAE. Specialized in bookkeeping, invoicing, reconciliations, CRM management, and customer support. Known for accuracy, responsiveness, and the ability to manage multiple priorities in fast-paced, remote environments. Core Skills TOOLS & SOFTWARE Virtual & Executive Assistance Bookkeeping & Financial Operations Accounts Receivable & Invoicing Bank & Expense Reconciliation CRM & Data Management Customer Service & Ticket Support Calendar & Email Management Process Improvement & Documentation Remote Team Collaboration Xero Bill.com PencilPay.com HubSpot Salesforce LinkedIn Sales Navigator Oracle Accounting Portal Google Workspace Microsoft Office Trello Slack Basecamp Calendly DispatchTrack Dialpad TextMagic Cin7 Professional Experience: King of Pops- Assistant Bookkeeper | Customer Service Specialist Atlanta, USA l August 2021- August 2025 Managed accounts receivable and payment follow-ups, reducing late payments by 20%. Submitted accurate invoices via the GoPuff Oracle Accounting Portal to ensure timely billing. Performed high-volume bulk reconciliations for major accounts, resolving discrepancies quickly. Provided customer support through HubSpot and Gmail, maintaining a 95%+ satisfaction rating. Executive Assistant | Bookkeeper - (Project-Based) Sydney, Australia l March 2021- Present Manage end-to-end bookkeeping, including invoicing, expense tracking, and supplier billing. Perform bank and expense reconciliations, ensuring accurate and up-to-date financial records. Support accountants with BAS and ATO filings, maintaining GST accuracy and compliance. Coordinate schedules and meetings for Strata Managers, Agents, Tenants, and Property Owners. Off Ball Services- Virtual Assistant Wyoming, USA l March 2019- July 2021 Oversaw email and LinkedIn inboxes, drafted responses, and maintained client communication. Managed scheduling via Calendly, streamlining meeting coordination for executives. Handled Salesforce CRM tasks: imported CSVs, created mappings, and maintained clean data records & ad hoc tasks. Education: Bachelor of Science in Commerce Major in Management | Northeastern Mindanao Colleges, Philippines