Michelle Bedaña

Michelle D. Bedaña Virtual Assistant | Bookkeeper | Finance & Admin Support Specialist LinkedIn: https://www.linkedin.com/in/michelle-24/ Portfolio: https://vathescenes.wixsite.com/mysite Virtual Assistant and Bookkeeper with 6+ years of remote experience supporting startups and established businesses in the USA, Australia, and the UAE. Specialized in bookkeeping, invoicing, reconciliations, CRM management, and customer support. Known for accuracy, responsiveness, and the ability to manage multiple priorities in fast-paced, remote environments. PROFESSIONAL SUMMARY CORE SKILLS Virtual & Executive Assistance Bookkeeping & Financial Operations Accounts Receivable & Invoicing Bank & Expense Reconciliation CRM & Data Management Customer Service & Ticket Support Calendar & Email Management Process Improvement & Documentation Remote Team Collaboration TOOLS & SOFTWARE Xero Bill.com PencilPay.com HubSpot Salesforce LinkedIn Sales Navigator Oracle Accounting Portal Google Workspace Microsoft Office Trello Slack Basecamp Calendly DispatchTrack Dialpad TextMagic Cin7 Assistant Bookkeeper | Virtual Assistant King of Pops- Atlanta, USA l- Managed accounts receivable for 50+ customers weekly, conducting payment follow-ups and sending reminders through PencilPay and Cin7 to support timely collections. Performed bulk reconciliations in Xero for 300+ invoices per account, identifying and resolving discrepancies. Submitted accurate invoices via the GoPuff Oracle Accounting Portal to ensure timely billing. Monitored invoices and validated proof of delivery (POD) in DispatchTrack to support accurate billing and efficient accounts receivable processing. Monitored supplier invoices in Bill.com and maintained organized supplier documentation. Provided customer support through HubSpot and Gmail, maintaining a 95%+ customer satisfaction rating. Virtual Assistant Off Ball Services- Wyoming, USA l- Oversaw email and LinkedIn inboxes, drafted responses, and maintained client communication. Managed scheduling via Calendly, streamlining meeting coordination for executives. Handled Salesforce CRM tasks: imported CSVs, created mappings, and maintained clean data records. Other Roles (Corporate Careers) Office Administrator / Finance Officer, ALTRON, a.s ( Apr 2015 – Jul 2018, Dubai, UAE) Office Administrator / HR Executive, Recro-Net Group -, Dubai, UAE) Secretary, Tamara Trading -, Dubai, UAE) Customer Service Representative, I-tel Marketing / Citibank N.A. -, Manila, Philippines) Receptionist, Donia Labour Supply -, Dubai, UAE) Merchandiser, SM Supermalls -, Manila, Philippines) EDUCATION: Bachelor of Science in Commerce Major in Management Northeastern Mindanao Colleges, Philippines