Michele Deleo Morales

MICHELE DELEO-MORALES -| - | Cedar Grove, NJ SUMMARY Seasoned professional with 24 years of management experience, excelling in operational optimization and customer satisfaction. Proven track record in financial oversight, strategic planning, and elevating service levels in consumer relations. Seeking a Management role to leverage extensive background in office administration, customer service excellence, and team leadership. WORK EXPERIENCE Auto Polishing Experts Office Manager/Owner Apr 2004 - Feb 2024 • Managed financial transactions, ensuring precise upkeep of accounts receivable and payable for accurate billing. • Coordinated office activities, overseeing client correspondence, appointment setting, and vendor relations. • Maintained operational efficiency and upheld standards of customer service through effective administrative oversight. Cambridge Consumer Services and Relations Manager Mar 2015 - Present • Formulated and executed action plans focused on enhancing customer satisfaction. • Collaborated with the Quality Team to introduce cost-reduction strategies, achieving a 25% decrease in direct warranty expenses. • Managed the prompt resolution of daily consumer inquiries, ranging between 60 to 100, ensuring detailed product knowledge and high customer service standards. • Improved operational efficiency by identifying and rectifying procedural bottlenecks, streamlining complex issue resolution, and standardizing communication through script development. Ecommerce Coordinator None - None • Streamlined online product listings by improving visual content and rectifying inconsistencies, ensuring a cohesive and accurate customer shopping experience. • Handled e-commerce order processing and customer engagement across multiple platforms, maintaining high standards of service and operational efficiency. Mennekes Electrical Products Sales Administrator Jan 2011 - Mar 2014 • Improved order fulfillment processes by verifying customer information and resolving discrepancies, alongside managing custom product work orders and maintaining pricing databases. • Supported sales team efficiency by generating sales reports, coordinating sales managers' schedules, and delivering customer service, including quotations, stock status, and processing return authorizations. Cambridge Executive Assistant Oct 1999 - Apr 2004 • Coordinated travel logistics, managed supply inventories, and maintained organized filing systems to ensure efficient office operations. • Prepared accurate sales projections and reports, assisted in developing quotes and presentations, and provided exemplary customer service, ensuring diligent follow-up on orders and approvals. • Handled human resources responsibilities, including payroll processing, personnel records maintenance, and benefits inquiries, while coordinating trade show participation. EDUCATION Clifton School of Business Business Management 1986 CERTIFICATIONS Notary Public, State of New Jersey Hazardous Waste Certified, Since 1998 MSPA Silver Certified Auditing and Secret Shopping SKILLS Strong Computer Literacy • B2B Account Management • Sales Processes • Edge • 8x8 • Crystal Reports • Mas 90 • Macola • Gold Mine • Impeccable Communication Skills • Customer Service • Leadership • Management • Microsoft Excel • Microsoft Office • Sales • Customer Relationship Management (CRM) • Outstanding Organizational, Time Management, Planning, and Problem-Solving Skills • Proofreading • Research • Critical Thinking • Emotional Intelligence • Adaptability • Quality Management • eCommerce (B2B, B2C and D2C) • Data Management • Communication • Google Sheets • Excel • Zoom • Google Apps