Michele Deleo Morales

Executive Assistant and or Facilities / Office - Customer Service Manager. I hold the credentials of Notary Public and MSPA Silver Certified, which demonstrate my professionalism and reliability in handling various transactions and scenarios.

My core competencies include managing a team in resolving customer inquiries through multiple channels, assisting 100+ customers per day, maintaining strong product and service knowledge, multi-tasking, managing and resolving customer complaints, documenting all call information in CRM, and providing impeccable conflict resolution. I also support the Ecommerce Director in photo editing, website maintenance, and online orders, using various software programs such as Shopify, NetSuite, Sage, and Goldmine. I am passionate about the housewares industry, having worked in this field for over 20 years, and I am always looking for new ways to improve our processes and outcomes.