Michele Coleman

Michele Coleman 732 Little Robinson Creek Virgie, KY 41572-- PROFESSIONAL SUMMARY Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. WORK HISTORY Customer Service Specialist-Tier 2 Connexus Resource Group - Remote 11/2022 - 04/2024 Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions Took payment information and other pertinent information such as addresses and phone numbers to place orders Complied with company policies and procedures by encouraging positive and effective work environment among all employees Resolved concerns with products or services to help with retention and drive sales CSR-Customer Service Representative Teleperformance USA - Remote 07/2021 - 11/2022 Work for various companies through Teleperformance Help customers with any issues they may have Up selling a company’s product PSR-Participant Service Representative Serco - 03/2021 - 04/2021 Assisted federal employees with their retirement accounts Crew Trainer-Faris Enterprises of Kentucky, LLC - 07/2020 - 03/2021 Train and supervise new hires and ensure they’re following proper procedures Shift Manager-Charter Foods - 12/2018 - 01/2019 Led and managed crew throughout 8-hour shifts Manager-McDonald's - 04/2016 - 06/2018 Train new crew members for the front line or back line of restaurant Tanning Consultant-Sun Tan City - 03/2012 - 05/2012 Assisted customers with setting up accounts, tours, check-ins and info on beds, products and safety guidelines Upscale tanning products Cleans beds, rooms, corridors etc. Administer freezes, holds etc. on accounts CSR-Blackboard Inc - 07/2011 - 10/2011 Handle calls for IT, enrollment Fix issues with computers, classes and/or equipment/assignments Cashier-Dairy Cheer - 12/2008 - 01/2010 Take orders/money Give change Hand out orders Front line and drive through Inventory Specialist-RGIS - 03/1996 - 02/1997 Traveling to various stores/companies taking their inventory EDUCATION 13 Credit Hours in General Studies Ohio University - Ironton, OH October 1998 to January 1999 GED in General Studies Pulaski County High School - Somerset, KY August 1990 to September 1994 SKILLS Microsoft Excel Shift lead Microsoft PowerPoint Microsoft Access OneDrive IOS Order entry Conflict management Microsoft Office Google Suite Customer support Mac OS Windows Operating systems Google Docs Search engines Software troubleshooting Computer Networking Inventory control Telemarketing Research Training & development Typing Microsoft Outlook Android Microsoft Word Network Support