Michele Coleman

I am a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I have worked in customer service in some form or another. I started out in the fast food industry working my way up to management. However, for the last 3 years, I have ben working remotely from home. I have worked for Teleperformance USA as well as Connexus Resource Group. I've done both inbound and outbound calls. I've assisted callers with order placing, submitting payments, tech support, escalation tickets and general support. I also have experience with CRM softwares as well as call center phone systems.