Michele Ayoyi

MICHELE AYOYI CONTACT --Nairobi,kenya EDUCATION MEDIATION TRAINING INSTITUTE EAST AFRICA JAN2024 Certified Family Mediator TECHNICAL UNIVERSITY OF MOMBASA SEP2020 - AUG2024 Bachelor of arts Sociology SOLIAN GIRLS HIGH SCHOOL JAN2016-DEC2019 Kenya Certificate of Secondary Education SKILLS PROFILE SUMMARY Mitchelle is a motivated and results-driven professional with hands-on experience in customer service, outreach, and professional communication. She is skilled in cold calling, handling inquiries, coordinating outreach campaigns, and maintaining accurate records to support sales efforts. She demonstrates strong interpersonal skills, a positive and engaging communication style, and the ability to work efficiently in fast-paced environments. Mitchelle is committed to meeting goals, responding to feedback, and contributing to a high-performing sales team. WORK EXPERIENCE Customer Outreach & Engagement Assistant Better Living Foundation CBO, Kenya SEP2020 - PRESENT Initiated contact with prospective community partners and individuals to promote organizational programs and services Made outbound calls and sent follow-up messages to increase engagement and participation Responded to inquiries with professionalism, delivering clear and persuasive information to encourage conversion Managed and updated records of all outreach interactions for tracking and follow-up Handled objections and concerns with empathy and tact, improving engagement rates Supported the planning and execution of outreach campaigns—similar in structure to lead nurturing funnels Cold Calling & Email Outreach Lead Generation & Qualification Customer Service & Objection Handling Meeting Booking & Scheduling Written & Verbal Communication Professionalism & Record-Keeping REFEREES Charles Mwai Lecturer, Technical University of Mombasa Phone: - Isabella Simiyu Wanyonyi School Principal Phone: - Client Support Intern Tononoka Children's Court, Mombasa SEP 2023 - DEC 2023 Handled incoming queries from clients with professionalism and urgency, ensuring accurate and helpful responses Conducted follow-ups with clients and partners to gather information and confirm next steps Liaised between departments to streamline communication and maintain momentum in case workflows Used persuasive communication to de-escalate tensions and guide parties toward resolutions Documented interactions thoroughly and maintained up-to-date client records, ensuring continuity of service Participated in outreach activities to raise awareness of available services, similar to lead generation efforts