MICHAELA APOSTOL
CUSTOMER SERVICE REPRESENTATIVE
Mobile: -
Email:-LinkedIn: linkedin.com/in/michaela- apostol-
Skype: live:michaela.apostol11
Address: Blk. 72 Lot 43 C Supa st. Amparo
Subdivision Caloocan City, Metro Manila,
Philippines
ABOUT ME
I am an experienced and highly driven Customer Service Representative. My ability to resolve complex
issues showcases my problem-solving capabilities and demonstrates my dedication to providing effective
solutions for customers. By consistently delivering excellent service and going above and beyond to meet
customer needs, I can foster strong customer loyalty. My experience and drive are valuable assets in the
customer service field.
TRAINING & EDUCATION
QUICKPRO
- TRAINED FOR SHOPIFY
MATER CARMELI SCHOOL
OF NOVALICHES (2012)
- HIGHSCHOOL
SKILLS
EXCELLENT COMMUNICATION SKILLS
TROUBLESHOOTING
SERVICE AND SUPPORT
STRONG WORK ETHIC
GREAT ATTENTION TO DETAIL
FINDS JOY IN ASSISTING OTHERS
MOTIVATED
WELL-DISCIPLINED
INDIVIDUAL TEAM PLAYER
TIME MANAGEMENT
WORK EXPERIENCE
CUSTOMER SERVICE TEAM LEAD
InnoSupps | Feb 2021 - Feb 2023
- Responding to social media posts - Responding to emails and chats
- Answering product questions
- Tracking orders
- Processing refunds and returns
- Assisting Customer Service Representatives
- Auditing agent’s tickets for quality
- Coaching agents to ensure good performance
WORK EXPERIENCE
Customer Service Representative
Mealeo | Dec 2018 - July 2020
- Assisting customers and partner-restaurant with their concerns through email, chat, and phone
- Making sure the menu is updated on the website
- Building menu on the database
- Monitoring orders
Customer Service Representative
IEDM | April 2020 - May 2020
- Assisting customers with their orders or general inquiries through email - Processing refunds
- Tracking orders
- Escalating urgent issues to management
Customer Service Representative
Red Pocket Mobile | Aug 2018 - Dec 2018
- Assisting customers with their accounts through chat and phone. - Helps the company win stellar customer service ratings
- Addressing customer service inquiries in a timely manner
Transcriptionist
CrowdSurf | May 2018 - Aug 2018
- Transcribing audios and videos
Content Moderator / Email Support
Keywords Studios Manila | Dec 2017 - May 2018
- Moderating contents for The Swift Life
- Addressing inquiries and issues for War Dragon's players through email
Customer Service Representative
Teletech - Barnes & Noble | Oct 2017 - Nov 2017
- Assisting customers in purchasing online
- Helping customers in tracking their refunds, orders, and any other issues with their account
Customer Service Representative
TaskUs Inc. - Uber| Apr 2015 - May 2017
- Addressing rider and driver issues for Uber - Processing refunds
Customer Service Representative
Teleperformance - AT&T | Jun 2014 - Mar 2015
- Helping customers understand their bill
- Processing refunds and orders
- Assisting customers with purchasing plans, mobile phones, and any other issues with their mobile devices
- Basic troubleshooting
WORK REFERENCES
BLAKE HANAN
CEO
Meleo-
