Michaela Apostol

Hey there! I'm an experienced and dedicated Customer Service Representative with a passion for delivering top-notch support. With 9 years in the field, I excel at handling customer inquiries, resolving complaints, and ensuring overall satisfaction. My communication skills, problem-solving abilities, and customer-centric approach set me apart.

Key Skills:

✅ Excellent verbal and written communication skills to effectively connect with customers.

✅ Strong interpersonal skills for building lasting relationships and trust.

✅ Proficiency in using customer support software and CRM systems for seamless service.

✅ Active listening and empathy to understand customer needs and address concerns.

✅ Quick problem-solving and conflict resolution abilities to find the best solutions.

✅ Ability to handle pressure and multitask while maintaining composure.

✅ Detail-oriented and organized with excellent time management skills.

✅ In-depth knowledge of product/service offerings and industry trends.