Michael Zozobrado

RAMON MICHAEL S. ZOZOBRADO 579 Hilltop Homes Subdivision Consolacion, Cebu, Philippines, 6001 | -- EDUCATION UNIVERSITY OF SAN CARLOS (2004 – 2008) Bachelor of Science in Nursing UNIVERSITY OF SAN CARLOS (2000 – 2004) Boys High School SKILLS EXPERIENCE Client Development and Advocacy, Leadership, Research, Process Design, Creative Innovator, Customer Service Champion Fluent in English, internet, tools and gadget savvy, productive, can work with less supervision and provides quality output Efficient in Microsoft Office (Word, Powerpoint, Excel), Google Docs, Sheets and Slides, Adobe Photoshop Adobe Lightroom Oneself OU, aGreatLife Team Leader, Research and Development/Logistics (March 2017 – January 2019) Developed and implemented marketing and design strategies to make the products stand out from the competition, get maximum traction and have high perceived value Pioneered an effective product lifecycle which addressed system bottlenecks and release products in viable time Coordinated with product suppliers overseas mainly in China and USA Maintaining continuity for level of product inventory and generate financial plan Convergys Philippines Quality Analyst Specialist (April 2011 – May 2015) Involved in guideline organization, program testing, data extraction, call/voicemail transcription, agent/peer coaching and service tracking Developed a measurable evaluation and coaching tool which was utilized to lessen client call escalations and increase resolve rate Facilitated daily call calibration with offshore counterparts, team managers and site directors Convergys Philippines Customer Account Executive (July 2009 – April 2011) Technical and Billing support for a Cable and ISP provider in the United States Top Agent for Resolve Rate and AHT (January 2011) Customer Service Satisfaction Champion