Michael Zozobrado

I am a dedicated person with a family of three. I consider myself a health buff since I track what I eat and train 4-5 days a week. I am goal oriented and value great relationships with my employer and the people in the company. I love collaborating while taking into consideration full responsibility of my tasks and ensure I deliver outstanding quality output within the timeframe.

Below are my work experience:

Market Research (Amazon)

• Developed and implemented marketing and design strategies to make the products stand out from the competition, get maximum traction and have high perceived value
• Pioneered an effective product lifecycle which addressed system bottlenecks, release products in viable time and gain financial investment in less than projected date
• Coordinated with product suppliers overseas mainly in China and USA
• Managed a team in maintaining continuity for level of product inventory and generate financial plan 

Quality Assurance Evaluator

• Involved in guideline organization, program testing, data extraction, call/voicemail transcription, agent/peer coaching and service tracking 
• Developed a measurable evaluation and coaching tool which was utilized to lessen client call escalations and increase resolve rate
• Facilitated daily call calibration with offshore counterparts, team managers and site directors

About my Skills

• Fluent in English, internet navigation and gadget savvy
• Efficient in Microsoft Office (Word, Powerpoint, Excel), Google Docs, Sheets and Slides, Photography and Photo Editing, Adobe Photoshop Adobe Lightroom, Content Analysis, Online Marketing, Facebook/Instagram Advertising, Amazon Listing, Research (Internet and Amazon), Digital Marketing, Strategic Planning, Business Strategy