MICHAEL
NAPAT
STEPHEN
APPOINTMENT SETTER
PROFILE
I am an experienced customer service professional with over five years of hands-on
experience in delivering exceptional support to clients across various industries.
Throughout my career, I have developed strong communication, problem-solving, and
multitasking skills. I am adept at managing customer inquiries, troubleshooting issues,
and ensuring that each customer interaction is positive and solution-oriented. I have one
year of inside sales experience in real estate, where I managed inbound and outbound
leads, qualified buyers and sellers, and helped guide clients through the early stages of
the home-buying and selling process. I handled daily follow-ups, scheduled
appointments for agents, and ensured each lead received quick and professional
communication.
WORK EXPERIENCE
EDUCATION
2012 - 2017
ADAMSON UNIVERSITY
A. B Political Science-
IJLA
Highschool
SKILLS AND
TOOL
Knowledgeable In
Administration
Teamwork
Time Management
Leadership
Effective Communication
Appointment Setting skills
Follow-up Boss
KVCore
Boom Town
Sales Force
Shopify
Google Space
Canva
Ylopo
Zillow Text
LANGUAGES
English (Fluent)
Inspiro Relia
SEP 2019 - AUG 2024
Customer Service Representative
Delivered high-quality support through phone, chat, and email, resolving customer inquiries
with professionalism and empathy.
Maintained high customer satisfaction scores by actively listening and providing accurate,
timely solutions.
Handled high call and ticket volumes while staying calm, organized, and solution-focused.
Identified customer needs and offered appropriate products, services, or troubleshooting
steps.
Demonstrated strong problem-solving skills by resolving issues on the first contact whenever
possible.
Documented interactions clearly and accurately in CRM systems for smooth follow-up and
team coordination.
Collaborated with team members and supervisors to improve processes and enhance
customer experience.
Managed customer complaints and de-escalated challenging situations with patience and
professionalism.
Consistently met or exceeded performance metrics such as response time, resolution rate,
and quality scores.
Adapted quickly to new tools, processes, and product updates to support changing
business needs.
Digital Maverick
AUG 2024 - NOV 2025
Generated and qualified real estate leads through outbound calls, text, and email
outreach.
Conducted initial buyer and seller consultations to understand needs, budget,
and timeline.
Set appointments for outside sales agents and maintained a high conversion rate
from lead to appointment.
Managed CRM systems (e.g., Follow Up Boss, KVCore, BoomTown) to track leads,
nurture pipelines, and update records.
Built rapport with prospective clients by providing market insights, property
options, and timely follow-ups.
Handled objections and guided prospects through early stages of the buying or
selling process.
Coordinated with agents, lenders, and clients to support smooth transaction flow.
Maintained detailed call logs and performance metrics to meet weekly and
monthly sales targets.
REFERENCE
Earnest Ryan Garcia
Dale Declarado
Colleague / Trainer
Colleague / Trainer
