Michael Stephen Napat

MICHAEL – INSIDE SALES PORTFOLIO About Me I am an Inside Sales professional with 1 year of Inside Sales experience and 6 years of Customer Service background. I specialize in lead qualification, appointment setting, follow-ups, and relationship-based sales conversations. I bring strong communication skills, consistency, and a results-driven mindset. Core Skills - Lead Qualification (BANT & needs-based) - Cold and Warm Calling - Appointment Setting - Objection Handling - CRM Management - Follow-ups via Email & SMS - Upselling & Cross-selling Tools & Systems - Google Workspace - CRM Tools - Dialers - Zoom / Skype - Google Sheets / Excel Sales Process 1. Lead research and review 2. Initial outreach 3. Prospect qualification 4. Objection handling 5. Appointment booking 6. CRM updates and follow-ups Work Samples (Portfolio Samples) Cold Call Script Hi, this is Michael calling from [Company]. We help businesses improve efficiency and reduce costs. I was wondering if this is a good time for a quick conversation? Objection Handling – “We already have a provider” I understand. Many of our clients felt the same way initially. This isn’t about replacing anything today—just seeing if a comparison could add value. Would that be okay? Follow-Up Email Subject: Quick follow-up Just checking in regarding our conversation. I’d be happy to schedule a short call to discuss how we can help. Looking forward to hearing from you. Experience Highlights - Handled inbound and outbound sales calls - Booked qualified appointments consistently - Maintained accurate CRM records - Built strong rapport with prospects Contact Information Email:-