Michael Septimo

Michael R. Septimo I’m highly trained in All levels of Customer Support, I’ve resolved everyday issues customers are facing when I was working with companies like Expedia Travel and Virgin Mobile UK. I’m currently working remotely as a sales representative. Email:-Mobile number :- Address: City : Kinumsan, Pangdan, Jagna Bohol, Philippines Date of Birth Place of Birth Age Sex Status Height Weight Nationality Religion Languages Written and Spoken : : : : : : : : : : October 16, 1990 Guadalupe Cebu City 27 Male Single 5'7 ft 62 klgs Filipino Roman Catholic English, Filipino, Bisaya Educational Background University of San Jose Recoletos Bachelor of Science in Business Administration Major in Marketing : October 2015 – March 2017 Magallanes St, Cebu City, Cebu Highschool Commented [T1]: Colegio de la Medalla Milgrosa Poblacion Jagna, Bohol, Philippines Elementary Jagna Central Elementary School Poblacion Jagna, Bohol, Philippines Work experience Shakey’s Pizza Restaurant Job Description: Front server, attends to customers’ orders and serve them. April 2010 – October 2010 Aegis People Support Job Description: Deals with customers reservations such as flight, hotel and car. Will change, cancel or book reservations Depending on customer’s needs. Billing/Reservations/ticketing @ Expedia travel: January 2011 – January 2013 Asiatown IT Park Lahug Cebu City, Philippines Teleperformance Job Description: Fix Customers mobile phones technical Customer Service Representative and sales @ At&t February 2013 – December 2013 Insular Building Ayala, Center Cebu. Accenture Job Description: Fix Customers mobile phones technical Customer Service Representative @ Virgin Mobile UK: April 2014 – July 2015 Eblock 2 Asiatown IT Park Lahug, Cebu City, Philippines. Contact Solutions Job Descriptions: Listen to agents talk to clients on the phone for their enrollment with ultimate medical academy. We are a Quality Analysts and we make sure that they follow every important details with the costs of the tuition. February 2016 – August 2016 AXA Philippines Job Descriptions: Financial Advisor, sells insurance. (flexible schedule) January 2016 – April 2017 TIR-BOARD Job Description: Sales Representative. March 2018 – Present. Character References Eva Sanico Supervisor: Accenture- Michael Ian Francisco Supervisor Aegis- Pia Marie Manghihilot Supervisor, TIR-Board (remote- Dear Hiring Manager, I started working in the Business Process Outsourcing department with Aegis back in 2011. This is my first job that’s completely different from what I was doing the prior year. I’ve learned how to listen to my customers and make sure to probe further in order for me to understand and thus provide the best solution to the customer’s problem. I’ve moved to other companies seeking for career growth and to learn something new that I haven’t learned before. These valuable skills enable me to transition to a slightly different field which is sales and eventually as a virtual assistant. Experience tells me that the best qualities anyone can possess to be the best in their chosen fields are qualities such as time management, empathy, interpersonal skills, attention to detail, integrity and the constant desire to improve one’s work just to name a few. I derive meaning from knowing that I’m able to share the knowledge and skills I’ve gained whether thru my work or thru my interactions with my fellow human being. Respectfully yours, Michael R. Septimo