Michael S. Ramos

Michael San Diego Ramos 460 Herbosa St. Tondo Manila Mobile: - Email-Job Objectives Focused on Customer Success Provide customers with services and products to maximize productivity and profit Brief Description of Skill Pre and Post Sales Support Suggest products that can maximize company's production and income Training for equipment and item purchased Manage phone, chat and email inquiries Up-sell products and services IT Skils Server Support and Administration Network Support and Administration Desktop Support and Administration Administrative Support Team Management Training and coaching sessions Organize team building activities Manage personnel metrics aligned to business requirements Virtual Assistant Skills Email Management :Gmail Schedule Management :Google Calendar Social Media Management : Facebook, Twitter, LinkedIn Website Management : WordPress.org Internet Research Professional Experience Tellus International Employment date: March 2018 - December 2019 Job Position: Customer Support Representative / Tech TPG Telecom Limited Australia Employment date: March 2016 - January 2018 Job Position: Sales Quality Assurance OPUS IT Services Pte LTD Client : ST Aviation Services Co. Pte. LTD (SASCO) Singapore Employment Date: March 2012 - October 2015 Job ​Position: System Administrator NCS Pte. LTD Client : Ministry of Education Singapore Employment Date: December 2010 - March 2012 Job ​Position: Operation Specialist 24/7 Customer Philippines Client : Time Warner / Road Runner Employment Date: March 2008 - March 2010 Position: Level 2 Technical Support West Contact Services Client : EarthLink Employment Date: August 2004 - February 2008 Job ​Position: Subject Matter Expert Client Logic Philippines Client : Dell Computers USA Employment Date: November 2002 - July 2004 Job ​Position: IT Coach Destiny Cable Inc. Employment Date: July 1996 - November 2002 Job ​Position: Senior Technical Support Engineer CyberNet Information Services Inc. Employment Date: May 1995 - June 1996 Job ​Position/s:​ ​Field Support Engineer, Pre and Post Support Engineer Training and Seminars Attended E-mail, Schedule, Social Media, WordPress Management and Internet Research Equities, Fixed Income, Forex and Portfolio Management Navigation and usage of Bloomberg platform Linux Server administration Server installation and support Thomson Reuters Eikon software support Windows 2008 and Windows 2003 server administration Dell / Sony Vaio Technician Certification Academic Qualifications Certified Virtual Assistant Online Course by Jason Dulay October to December 2019 Certified Financial Markets Professional and Bloomberg Professional Institution: East West Educational Institute March 2016- June 2016 Diploma: COBOL Programming with Mainframe CICS Institution: STI College- College Graduate Bachelor of Science in Computer Engineering Institution: Lyceum of the Philippines- Personal Details Birth date: October 5,1974 Birthplace: Manila, Philippines Civil Status: Married Religion: Iglesia ni Cristo Name of Spouse: Joan Gelbas Ramos Name of Dependent: Mikalel Jhone Ramos