Michael Notarte
2299 CL Montelibao St Brgy. Villamonte
Bacolod City 6100
Contact Number: -
E-mail Address: -
CAREER OBJECTIVE
Seek opportunities to develop and utilize my skills; and contribute positively to the growth of the company that will employ me through honesty, dedication, and quality performance.
SKILLS & QUALIFICATIONS
Hardworking, with the ability to adapt to the environment easily.
Good problem-solving skills.
Excellent interpersonal and intrapersonal communication skills.
Superb Customer Services Skills
Fluent in oral and written English.
Skilled in Microsoft Office applications e.g. Word, Excel, and Power Point.
Skilled in Multimedia editing Software e.g. Adobe Photoshop, Audition, and Premier
Skills in Desktop Hardware Assembly
EXPERIENCES
Technical and Sales Customer Service Associate
Convergys Corporation
August 2011 – August 2013
Interact with customers via inbound calls with the purpose of resolving customer concerns around products and / or services.
Processing customer orders and sales; providing and receiving information; up-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.
Meet customer requirements through first contact resolution.
Subject Matter Expert
Convergys
Mandalagan Bacolod City, Negros Occidental Philippines
August 2013 – July 2015
Provides Support to Technical Support Representatives in terms of Product and Customer Service orientation.
Creation of Teaching Materials intended for up trainings
Conducts Training Classes for New products and Services
Supervisor – Team Leader
Convergys
July 2015 – May 2018
Data analysis to identify performance gaps
Trains, Coaches, and Formulates action plans to develop employee and meet client targets
Interact with clients to bridge the gap between Client target Vs performance
Online English Teacher – Part Time
51tak
July 2017 – January 2018
Conducts Various Types of Online English Classes
ESL
IELTS Speaking
Business English
EDUCATIONAL BACKGROUND
Tertiary:University of St. La Salle
Course :BS ECE
2004 - 2009
CHARACTER REFERENCES
Charish Jereza
Operations Manager
Convergys Bacolod--
Judylin Murillo
Operations Manager
One San Parq Mandalagan Bacolod City
--
