Michael Nnamdi Eze

Michael Nnamdi Eze Lagos, Nigeria • 📞 - •- ✅ PROFESSIONAL SUMMARY Reliable and detail-oriented professional with over [6 years] of experience in customer service, virtual assistance, and administrative support. Proven ability to communicate effectively with clients, manage multiple tasks remotely, and deliver quality results under pressure. Tech-savvy, self-motivated, and adaptable with a strong focus on customer satisfaction and efficient business operations. CORE SKILLS  Customer Service & Support (Phone, Email, Chat)  Virtual Assistance & Remote Tools (Zoom, Teams, Slack)  Data Entry & CRM Systems (Zendesk, HubSpot, Salesforce)  Google Workspace & Microsoft Office Suite  Calendar, Travel, and Inbox Management  Typing Speed: [e.g., 65 WPM with 99% accuracy]  Task Prioritization & Multitasking  Confidential Document Handling  Problem Solving & Escalation Handling  Basic Bookkeeping (QuickBooks, Excel) 💼 PROFESSIONAL EXPERIENCE Customer Service Representative The Shella Foundation Solutions Inc. – Remote 📅 March 2022 – July 2024  Responded to 50+ customer queries daily via email, chat, and phone, maintaining a 95% + customer satisfaction score.  Documented customer interactions in CRM, flagged recurring issues, and collaborated with tech and sales teams for resolutions.  Resolved billing, order, and service-related concerns with empathy and accuracy.  Contributed to knowledge base updates and internal FAQs. Virtual Assistant (Freelance) Self-Employed – Remote 📅 January 2021 – February 2022  Managed schedules, inboxes, and data entry for multiple small business clients.  Conducted online research, created reports, and handled document formatting and proofreading.  Scheduled social media posts and managed customer inquiries on platforms like Facebook and Instagram.  Maintained task tracking in Asana and Trello; provided weekly updates to clients. Administrative Representative Buschel Enterprises – Ikeja, Lagos State 📅 June 2018 – December 2020  Provided front-desk support and administrative assistance to a 20-person office team.  Processed data entry and document filing with 98% accuracy.  Organized meeting logistics and managed travel arrangements for executives.  Supported monthly reporting by compiling and formatting data in Excel. 🎓 EDUCATION B.Sc. in Public Administration Open University of Nigeria, Port Harcourt, Rivers State] 📅 2013 📜 CERTIFICATIONS  Virtual Assistant Training  Customer Service Excellence  Microsoft Office Specialist (Word & Excel)  Google Workspace Certification TECHNICAL SETUP  Remote-ready with high-speed internet  Quiet, professional home office environment  Familiar with multiple time zones and remote team collaboration 🌍 LANGUAGES  Fluent in English Language  Conversational in English Language 📌 AVAILABILITY  Open to full-time, part-time, and contract roles  Flexible scheduling, including evenings/weekends if required ✅ REFERENCES Available upon request.