Michael Nnamdi Eze

In my role as a Customer Service Personnel and Virtual Assistant, I have developed a strong foundation in delivering exceptional support to clients and teams alike. I am adept at managing a wide range of administrative and customer-facing responsibilities, including responding to inquiries, resolving issues with empathy and efficiency, and maintaining accurate records. My experience includes utilizing tools such as Zendesk, Google Workspace, and scheduling platforms to streamline communication and boost productivity. I thrive in remote environments, where I apply my organizational skills, attention to detail, and proactive mindset to ensure smooth day-to-day operations. My ability to balance professionalism with a people-first approach has consistently contributed to high customer satisfaction and effective team collaboration.

Customer Support: Handling inquiries, resolving issues efficiently, and maintaining customer satisfaction across phone, email, and live chat platforms.

Virtual Assistance: Managing schedules, organizing digital files, preparing reports, booking travel, and overseeing routine tasks to support executives or teams remotely.

Communication: Clear and professional communication with clients, stakeholders, and team members, ensuring timely updates and follow-ups.

CRM & Tools: Proficient in tools such as Zendesk, Freshdesk, HubSpot, Salesforce, Google Workspace, Microsoft Office Suite, and scheduling tools like Calendly and Trello.

Time Management: Prioritizing and multitasking in fast-paced environments, consistently meeting deadlines and exceeding expectations.

As a dedicated Customer Service Personnel and Virtual Assistant, you bring a strong combination of interpersonal communication skills, problem-solving ability, and technical proficiency. With experience supporting both customers and businesses remotely, you excel at creating positive client experiences, managing administrative tasks, and ensuring smooth daily operations.