Michael Nnamdi Eze

📁 Michael Nnamdi Eze – Professional Portfolio Location: Lagos, Nigeria 📞 - |- 👋 About Me I’m Michael Nnamdi Eze, a detail-oriented, dependable, and client-focused professional with 6 years of experience providing top-tier administrative, customer service, and virtual support. I bring a calm, solution-driven approach to every challenge, ensuring that clients, teams, and tasks are handled with precision, professionalism, and efficiency. Over the years, I’ve had the privilege of supporting both local and international teams, helping businesses stay organized, clients stay satisfied, and operations stay smooth — whether from behind a desk or across a screen. 💼 What I Do Best ✅ Customer Service & Support     Responding to customer queries via phone, email, and live chat Troubleshooting service issues and providing fast, friendly resolutions Using CRM tools (e.g., Zendesk, HubSpot) to track interactions and feedback Maintaining strong client relationships and follow-through ✅ Virtual Assistance     Calendar, email, and task management for busy executives and entrepreneurs Internet research, document formatting, and basic bookkeeping Social media scheduling, inbox organization, and report preparation Tools used: Google Workspace, Microsoft Office, Trello, Zoom, Canva ✅ Administrative Support   Handling data entry, filing, and general office management tasks Coordinating meetings, preparing minutes, and managing logistics   Working with confidential documents and internal records Ensuring smooth day-to-day operations for remote and physical teams 🔧 Tools & Technologies I Use       CRM Systems: Zendesk, HubSpot Office Tools: Microsoft Word, Excel, PowerPoint, Outlook Cloud Suites: Google Docs, Sheets, Gmail, Google Drive Communication Tools: Zoom, Slack, Microsoft Teams Organization Tools: Trello, Asana, Calendly Basic Design & Social Media: Canva, Buffer 🎓 Education B.Sc. in Public Administration National Open University, Nigeria 📜 Certifications    Microsoft Office Suite (Excel, Word) Virtual Assistant Training Customer Service Excellence 🌍 Languages   English – Fluent Igbo – Native 🏆 What Sets Me Apart   🧩 Adaptable: I thrive in both structured and fast-moving environments 📈 Reliable: I consistently meet deadlines and maintain high accuracy   Communicative: I engage clearly with clients and team members 🤝 Client-Focused: I genuinely care about user satisfaction and results ✨ Let's Work Together If you're looking for a dependable virtual assistant, a proactive admin, or a compassionate customer support rep, I’d be thrilled to collaborate and support your goals. 📧 Reach me at:-📞 Or call me: -