Michael Nidoy Quilates

MICHAEL QUILATES CUSTOMER RESOLUTION SPECIALIST PERSONAL PROFILE I can help you take care of your customers and keep them happy and loyal to your brand. Your business will benefit from the skills I have acquired from my five-year experience as a customer resolution specialist. CONTACT SKILLS Exceptional communication and networking skills Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results WORK EXPERIENCE Cignal TV Inc., Activation Officer SEP 2015 - MAY 2017 298 Kalayaan B Street Batasan Hills Quezon City, Philippines- - Called customer and verified their application details (Plan availed, Installation address, Billing Address etc.) Called customer and verified their personal details if same with application form (Mobile Number, Date of birth etc.) Activate customer cable subscription Called customer and verified if their cable subscription is already working. Cignal TV Inc., Customer Resolution Specialist JUN 2017 - APR 2021 EDUCATION Batasan Hills National High School, 2007 - 2011 Access Computer College B.S. Information Technology, 2011 - 2015 Handled the company’s all customer after sales concern. Handled customers with DTI complaints and gives resolution with their concern. Handled customers technical visit request. Handled customers refund request, if they have overpayment on their account. Handled Plan Upgrade and Plan Downgrade of customers cable subscription. Handled customer with Billing Issue Dispute. Handled customers requested to disconnect their account and gives them save offer to continue their subscription.