Michael Nidoy Quilates

Hi! I'm Mike, your Reliable Customer Resolution Specialist.I'm good at handling customer complaints or queries and give them reliable information and accurate solution to their problem.I am a Customer Resolution Specialist for more than five years now in a number 1 Pay TV provider here in the Philippines at Cignal TV Inc. My task is to handle ALL after-sales concerns of our customers, like Technical Issues. If customers are having a technical problem, I call them to troubleshoot and resolve the technical issue they've encountered. Also, I handle billing Issues. If the customer has a query regarding their billing, I call them to explain the breakdown of the charges. I also call customers if they were interested in our new Sales Promo and explained to them the Terms and Condition.I'm also good at doing a report, like a month-end performance of the business sales using Microsoft Excel and present it at Microsoft Powerpoint with Data analysis or comparison.I am an I.T. graduate and have basic knowledge and Web Designing and Photo Editing using Photoshop and Canva.I hope you will consider my knowledge and skills to be your Virtual Assistant.Thank you!-Mike