Michael Raouf Malak
Phone-
Email-Adress
4 Fawzi, Zaytoun Al Gharbeyah, Zeitoun
Summary
Experienced an operations audit supervisor and Lost and Found Operations Specialist with a solid
background in management information systems, asset management, and operations
management. Known for strong analytical skills, attention to detail, and effective communication.
Passionate about continuous improvement and achieving organizational goals.
Experience
Shipblu | Cairo, Egypt Audit Supervisor (2023 - Present)
Responsible for overseeing and ensuring compliance with operational policies,
procedures, and regulatory standards within the shipping and logistics division.
Develop and implement comprehensive audit plans to evaluate operational efficiency, risk
management, and adherence to internal controls.
Conduct regular audits of shipping processes, including freight handling, documentation,
warehousing, and delivery operations.
Lost and Found Operations Specialist:
Investigated and documented incidents of lost, missing, or damaged items.
Managed claims processes for reimbursement, ensuring timely resolution.
Communicated with customers and vendors to address and resolve issues.
Collaborated with internal teams to prevent future occurrences of loss or damage.
Conducted root cause analysis to identify and mitigate risks.
Maintained accurate records and reports for all claims.
Provided recommendations for process improvements to enhance customer satisfaction.
Ensured compliance with company policies and legal regulations.
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Alico Egypt for Aluminum | Cairo, Egypt Account Coordinator (2021 - 2023)
Created and maintained efficient document control systems and procedures.
Managed document distribution and conducted audits and quality checks.
Coordinated with different departments to ensure smooth workflow.
GB Auto | Cairo, Egypt Warranty Specialist (2017 - 2020)
Reviewed and processed warranty claims, ensuring accuracy and compliance.
Evaluated the validity of warranty claims and documented all records.
Conducted investigations to determine root causes of product failures.
Coordinated repairs and replacements of defective parts.
Cashier (2012 - 2017)
Responsible for handling payments and managing transactions.
Counted money at the beginning and end of shifts to ensure accuracy.
Communicated effectively with customers to provide excellent service.
Ensured smooth and efficient transaction processes.
Clothing Embroidery Factory | Cairo, Egypt Asset Manager (2008 - 2012)
Supported overall management and coordination of production processes.
Assisted in inventory management and employee training.
Implemented production schedules and monitored performance.
Operations Manager (2006 - 2008)
Managed operations, including strategy development and productivity optimization.
Supervised production staff and ensured quality control.
Maintained inventory levels and enforced safety protocols.
Education
Bachelor of Management Information Systems New Cairo Academy, Cairo, Egypt
Graduated: 2005
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Skills
Negotiation
Supervisory Skills
Easily Adaptable
Multitasking
Analytical Skills
Oral Communication
Attention to Detail
Problem Solving
Communication
Organization Skills
Teamwork
Oracle
Processing Claims
Managing Purchase Orders
Administering Offices
Customer Service Representatives
Handling Reservations
Managing Embroidery Operations
References
Marliz for digitizing Embroidery
Maher Malak :-
GB Auto
Saad Mahmoud:-
Kerolos Khalil:-
Alico Egypt for aluminum.
Peter Ibrahim:-
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