Michael Malak
$9/hr
chat support - claiming - appointmentsetter
- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 42 years old
- Location:
- Cairo, Cairo, Egypt
- Experience:
- 20 years
Other
About
- A highly experienced professional with expertise in operations management, audit supervision, and customer service.
- Holds a Bachelor’s degree in Management Information Systems from New Cairo Academy, providing a strong foundation for managing complex operational systems and processes.
- Demonstrated versatility and adaptability across a dynamic career spanning multiple industries.
- Currently serving as an Audit Supervisor and Lost and Found Operations Specialist at Shipblu.
- Ensures compliance with operational policies and regulatory standards within the shipping and logistics sector.
- Develops and implements comprehensive audit plans to evaluate efficiency, risk management, and internal controls.
- Conducts audits on shipping processes such as freight handling, documentation, warehousing, and delivery operations.
- Investigates lost or damaged items, manages claims processes, and communicates with customers and vendors to resolve issues.
- Collaborates with internal teams to prevent future losses and conducts root cause analysis to mitigate risks.
- Maintains accurate records and reports for all claims and provides recommendations for process improvements.
- Previously worked at Alico Egypt for Aluminum as an Account Coordinator, managing document control systems and coordinating interdepartmental workflows.
- Served as a Warranty Specialist at GB Auto , reviewing warranty claims and investigating product failures.
- Worked as a Cashier , handling payments, managing transactions, and providing customer service.
- Held roles as Asset Manager and Operations Manager, gaining experience in inventory, production, employee training, and safety protocols.
- Known for strong analytical skills, attention to detail, and effective communication with both clients and teams.
- Passionate about continuous improvement and achieving organizational goals through enhanced performance.
- Skilled in negotiation, multitasking, problem-solving, inventory management, claim processing, office administration, and supervisory leadership.
- Maintains professionalism and dedication whether working independently or within a team.
- Brings technical expertise and a deep commitment to excellence, making them a valuable asset to any organization.
- Career built on responsibility, precision, and a proactive approach to solving operational challenges.
Skills
