Michael Legaspi

 Michael Oniele legaspi Experience 2025 – present TaskUs Team Mate To receive incoming calls and support customer claims 2023 – 2024 R3 MEDICAL OPC Corporate treasurer/Reception Managed a diverse patient caseload, and manage incoming and outgoing funds for the corporation 2017 – 2023 Sitel Team Leader To Manage stats and KPI’s as a team lead for New hires coming from the training room To manage Tier 2 troubleshooting and resolutions cases and KPI’S To report directly to the client regarding direct case endorsements and training materials Education March 2012 San sebastian Collegio de cavite Bachelor of Science in Computer Science Major in Information and technology Profile skills hobbies Tech oriented person with a diverse expertise for white goods and brown goods Always up to date in tech trends • Lean six sigma White belt • 10 years’ work experience in a BPO environment • Critical Thinking and Analysis • Strong verbal Communication skills • Very Tech oriented and adaptable • Has understanding in how to manage a call center operation daily • People skills easy to get along with • Is adept at using Microsoft Office/Asana/Slack • Very into time management • Always looking for the best possible outcome • Has extensive experience working with product engineers and to relay the information on layman’s terms to the client • Knowledgeable with Australian Consumer Law and Consumers Guarantees Act of New Zealand • Computer Enthusiasts • Photography • Plastic model making • Painting