Michael Legaspi

i am a tech‑oriented professional with over a decade of experience across customer service, operations leadership, technical troubleshooting, and corporate administration. With a foundation in Computer Science and a career built within fast‑paced BPO and service‑driven environments, he has developed a reputation for adaptability, analytical thinking, and strong communication skills.

i began his professional journey after earning his Bachelor of Science in Computer Science, majoring in Information Technology, from San Sebastian Colegio de Cavite in 2012. His longest and most formative tenure was at Sitel

, where he served as a Team Leader responsible for managing KPIs, coaching new hires transitioning from the training environment, and overseeing Tier 2 troubleshooting and resolution workflows. His role required direct coordination with clients, including reporting on escalated cases and contributing to training material development. This experience strengthened his ability to translate complex technical issues into clear, actionable guidance — a skill he consistently applied when working with product engineers and relaying information in layman’s terms to customers and stakeholders.

, i expanded his expertise into the healthcare sector as a Corporate Treasurer and Receptionist at R3 Medical OPC. There, he managed a diverse patient caseload while overseeing the corporation’s incoming and outgoing funds. This dual role showcased his versatility, attention to detail, and capacity to maintain accuracy and professionalism in both financial and customer‑facing responsibilities.

In 2025, i joined TaskUs as a Teammate, where he currently handles incoming calls and supports customer claims. His strong background in BPO operations, combined with his technical fluency and customer‑centric mindset, enables him to deliver efficient, empathetic, and solutions‑driven support.

Michael holds a Lean Six Sigma White Belt and is proficient with tools such as Microsoft Office, Asana, and Slack. He is deeply knowledgeable in Australian Consumer Law and New Zealand’s Consumer Guarantees Act, further enhancing his capability to manage claims and compliance‑related concerns. Known for his time management, people skills, and drive for optimal outcomes, he thrives in environments that demand both precision and adaptability.

Outside of work, i am a computer enthusiast who enjoys photography, plastic model making, and painting — creative outlets that complement his technical mindset and attention to detail.