Michael Joseph E. Ortaliz Jr.

MICHAEL JOSEPH E. ORTALIZ JR. VIRTUAL ASSISTANT | SHOPIFY & ADMIN SUPPORT | CUSTOMER EXPERIENCE SPECIALIST Davao City, Philippines | - |- SUMMARY Proactive and reliable Virtual Assistant with nearly 1+ year of professional experience supporting eCommerce and trading businesses remotely. Specializes in Shopify product management, admin tasks, and Canvabased content creation. Adept at organizing operations, managing digital tools, and handling customer inquiries with professionalism. Ready to help entrepreneurs and businesses run smoothly behind the scenes. TECHNICAL SKILLS Shopify Management Google Workspace Graphics and Canva Design Email Handling Data Entry CRM Basics Social Media Management Video Editing AI Tools PROFESSIONAL EXPERIENCE Technical Support Specialist – Alorica On-site | April 2024 – October 2024 Delivered real-time technical assistance through chat, email, and calls, resolving customer issues professionally. Documented case details using CRM tools and followed structured troubleshooting for a highvolume telco account. Strengthened communication, multitasking, and customer service skills in a fast-paced support environment. Freelance Virtual Assistant – Buy For Less UAE Remote | January 2024 – March 2024 Managed Shopify product listings, order fulfillment, and customer messages to maintain smooth online store operations while leveraging AI for efficiency. Designed promotional materials using Canva and assisted in running basic social media scheduling. Tracked sales, updated inventory sheets, and ensured accurate records using Google Sheets and Drive. Freelance Virtual Assistant – Al Marj General Trading Remote | April 2023 – March 2024 Handled order tracking, inventory monitoring, and purchase coordination for a UAE-based trading and eCommerce business. Provided administrative support including document organization, supplier follow-up, and internal data entry as well as point of sale and receipt management Used Google Workspace tools to streamline files, maintain logs, and improve task efficiency remotely. EDUCATION Bachelor of Science in Computer Science (Undergraduate, 4th Year Level) Mapúa Malayan Colleges Mindanao Davao City, Philippines 2020 – Present (On Hold) ADDITIONAL INFORMATION Languages: English, Tagalog Typing Speed: 90 WPM Certificates: Coursera Principles of UI and UX design