Michael R. Jordan
462 Maria Pucay Rd,
Pinsao, Baguio City--
To obtain an entry position in your company & seek a challenging position in a type of working environment conducive to my professional growth.
WORK EXPERIENCE:
SITEL CORP. PHILS. (BCEZ Loakan Rd., Baguio City 2600)
Customer Support Representative – March 2010-May 2013
Convergys Baguio (Baguio-Ayala Land TechnoHub, John Hay Special Economic Zone, Baguio City, Ordonio Dr, Baguio City 2600)
Customer Support Representative II –July 1, 2013-May 13, 2014
Aegis (SM Fiesta Strip, Baguio City, 2600)
Sales Representative –May 19, 2014-August 31, 2014
Teleperformance Baguio (SM Fiesta Strip, Baguio City, 2600)
Customer Support Representative – November 17, 2014 – July 29, 2016
VoIP Warehouse (2 Castleton Grove, Haverfordwest, Pembrokeshire)
Customer Support Representative/General Virtual Assistant/SEO – September 12, 2016 – December 16, 2016
As a Customer Service Representative, I was trained to:
Diffuse and resolve various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction
Provide detailed and accurate accounts of customer calls for prevention of future audit issues
Meet performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution
Upsell company products and services to customers and meet target sale conversions
Update company CRM system.
Post blog twice a month for VoIP Warehouse.
Update products through WordPress for VoIP Warehouse.
Post and manage social media updates in Facebook and LinkedIn for VoIP Warehouse.
STRENGHTS:
Highly motivated and driven to achieve set goals and targets
Ability to maintain a calm and composed manner when dealing with potentially explosive client situations
Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work
Excellent leadership skills, with a unique talent for handling and resolving conflicts within the team
Great team player and excellent independent worker
Fluency in the English language, with excellent communication skills both in verbal and oral communication
EDUCATION:
University of Baguio (Anacleto St, Baguio City)
B.S. Commerce major in Management (Undergraduate) – November, 2006-October 2009
ADDITIONAL SKILLS:
Communication
Teaching
Listening
Computer Literate
Blogging
SEO
WordPress
CHARACTER REFERRENCES:
Merryl Ancheta-, TL Convergys Baguio
Billy Domondon-, TL Convergys Baguio
Michael Meneses-, TL Teleperformance
Jaira Sarte-, Escalation Specialist Teleperformance
Alexis Deogracias-, Tutor at U-Talk
Katrina Acosta- General VA
Anthony Crowdie,-, Manager, VoIP Warehouse
